Kiyana Malone
Milwaukee,WI
Summary
Adaptable professional with experience in security and customer service. Known for attention to detail and effective conflict resolution, contributing to safe environments and improved customer experiences.
Overview
7
7
years of professional experience
Work History
Security Officer
GardaWorld Security
Milwaukee, Wisconsin
06.2024 - 11.2024
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to detect and prevent unauthorized access.
- Implemented emergency procedures during incidents or threats to safety.
- Assisted in training new security staff on protocols and procedures.
- Reported suspicious activities and incidents accurately to management.
- Enforced company policies related to safety and security measures.
- Maintained communication with team members via radio systems for updates.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
Customer Experience Consultant
CarMax
Kenosha, Wisconsin
02.2023 - 10.2023
- Monitored industry trends and competitor offerings to inform strategic decisions.
- Managed scheduling and coordination of client consultations and follow-ups effectively.
- Supported marketing initiatives by developing content for promotional materials.
- Analyzed customer satisfaction through surveys and feedback mechanisms.
- Maintained a comprehensive knowledge base for staff addressing client inquiries.
- Collaborated with multiple departments to align business objectives with client experience initiatives.
- Documented all customer interactions for future reference and analysis.
- Processed vehicle sales paperwork efficiently, ensuring compliance with relevant regulations.
Sr. Universal Banker
Summit Credit Union
Waukesha, Wisconsin
10.2019 - 07.2020
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Assisted customers with online banking setup and troubleshooting issues.
- Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
- Conducted outbound calls to follow up on leads generated from marketing campaigns.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
Member Response Agent II
Educators Credit Union
Milwaukee, Wisconsin
09.2017 - 10.2019
- Managed member accounts and ensured accurate information was maintained.
- Prepared reports detailing member interactions and service requests.
- Assisted in resolving member issues by coordinating with relevant departments.
- Provide exceptional service to members while assisting them with their financial transactions.
- Follows core values (honesty, integrity, fairness, respect, and excellence) in all actions with members and coworkers.
- Receive and process member financial transactions, including deposits, withdrawals, and loan payments; transfer amounts from member accounts as directed.
- Evaluated and identified opportunities to drive process improvements, positively impacting member experience.
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06-2010
Some College (No Degree) - Business Administration And Management
Philander Smith University
Little Rock, ARSkills
- Risk assessment and data analysis
- Conflict resolution
- Customer relationship management
- Attention to detail
- CRM software proficiency
- Account management
- Leadership and supervision
- Time management
References
References available upon request.
Timeline
Security Officer
GardaWorld Security
06.2024 - 11.2024
Customer Experience Consultant
CarMax
02.2023 - 10.2023
Sr. Universal Banker
Summit Credit Union
10.2019 - 07.2020
Member Response Agent II
Educators Credit Union
09.2017 - 10.2019
High School Diploma -
Riverside University High School
Some College (No Degree) - Business Administration And Management
Philander Smith University
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