Ki'yana Roberts
Oklahoma City,OK
Summary
Proactive professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Lounge 405
08.2023 - 05.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Collaborated with management to in menu development and to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
Customer Service Representative
Oncue Express
06.2022 - 01.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the checkout counter.
- Assisted customers with locating products, answering questions, and recommending items based on their needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained open lines of communication with management and coworkers for effective problem-solving and continuous improvement opportunities within the store.
- Followed cash handling, inventory accountability and fueling station procedures as part of operations.
- Assisted coworkers with managing heavy workloads or covering shifts when needed, fostering a supportive team environment.
Administrative Assistant
Bridge Builder Counseling & Consulting LLC
02.2021 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Customer Service Representative
Raising Cane's Chicken Fingers
06.2020 - 09.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Lead Sales Associate/Key Holder
Gap
09.2018 - 10.2019
- Trained, coached, and mentored new sales associates for maximum performance.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Answered incoming telephone calls to provide store, products and services information
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Led employees in the planning and execution of merchandising and operating activities
- Ensured proper inventory management
- Served as a liaison by providing feedback to Store Manager and District Manager on the effectiveness of merchandising and operational plans and programs.
Teacher
Camelot Child Development Center
02.2018 - 09.2018
- Built and strengthened positive relationships with students, parents and teaching staff
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Maintained calm, positive classroom environment through gentle discipline and enthusiastic attitude to encourage learning and studying among student
- Created lesson plans corresponding to yearly curriculum, incorporating broad variety of activities, hands-on experiences, basic academic skills and opportunities for creativity
- Managed and organized class records and reports
Assistant Manager
PacSun
07.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Helped customers find specific products, answered questions and offered product advice
- Trained new team members in cash register operation, stock procedures and customer services
- Ensuring an accurate brand image, maintaining visual merchandising standards, maximizing product rotation, and conducting regular inventories
- Guaranteeing that all safety and security standards, as well as company policies, were adhered to
- Helped to coordinate sales associates weekly schedules and new employee training systems
Education
Bachelor Of Arts - Business Management
Oklahoma State University
Stillwater, OK08.2024
Skills
- Operations Management
- Team Leadership
- Conflict Resolution
- Analytical Thinking
- Project Management
- Staff Training and Development
- Business Administration
- Process Improvement
- Working Collaboratively
- Effective Communication
- Strong Problem Solver
- Organizational Skills
Timeline
Lead Bartender
Lounge 405
08.2023 - 05.2024
Customer Service Representative
Oncue Express
06.2022 - 01.2023
Administrative Assistant
Bridge Builder Counseling & Consulting LLC
02.2021 - 11.2022
Customer Service Representative
Raising Cane's Chicken Fingers
06.2020 - 09.2021
Lead Sales Associate/Key Holder
Gap
09.2018 - 10.2019
Teacher
Camelot Child Development Center
02.2018 - 09.2018
Assistant Manager
PacSun
07.2017 - 02.2018
Bachelor Of Arts - Business Management
Oklahoma State University
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