Summary
Overview
Work History
Education
Skills
Timeline
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Kiyana Ross

Edwardsville,IL

Summary

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Clinic Scheduler

Umphysicians
01.2022 - Current
  • Manage 50-60 incoming calls and inquiries daily from patients, providing timely and accurate information, and directing calls to the appropriate medical or administrative staff
  • Communicated with patients with compassion while keeping medical information private
  • Improved patient accessibility to care by working closely with insurance providers to verify coverage for appointments.
  • Reduced patient wait times with proactive management of appointment cancellations and rescheduling requests.

Administrative Assistant

LeFreve Law PC
06.2024 - 09.2024
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Answered multi-line phone system, live chats, routing 20-30 calls, delivering messages to staff and greeting visitors.

Office Assistant

National Seating & Mobility
05.2019 - 12.2021
  • Assisted in onboarding new employees by providing orientation materials and training resources
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Examined claims, records and procedures to grant approval of coverage
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.

Customer Service Claims

Securian Financial
08.2018 - 05.2019
  • Aided clients with ordering processes, subsequent billing issues, and efficient return management
  • Monitored 50-60 calls daily in multiple queues to prioritize incoming calls by urgency or importance level
  • Executed strong call control resulting in swift problem-solving
  • Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data entered system
  • Updated patient and insurance data and input changes into the company computer system


Education

Deploma -

Harding High School
Saint Paul, MN
05.2006

Skills

  • HIPAA compliance
  • Appointment scheduling
  • Microsoft Office Suite
  • Teamwork and collaboration
  • Telephone etiquette
  • Electronic medical records
  • Detail-oriented
  • Adaptability
  • Verbal and written communication
  • Insurance claims review
  • Microsoft Word
  • Medical terminology proficiency

Timeline

Administrative Assistant

LeFreve Law PC
06.2024 - 09.2024

Clinic Scheduler

Umphysicians
01.2022 - Current

Office Assistant

National Seating & Mobility
05.2019 - 12.2021

Customer Service Claims

Securian Financial
08.2018 - 05.2019

Deploma -

Harding High School

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Kiyana Ross