Kiyana Vazquez
Milton,USA
Summary
Experienced customer service representative with over 6 years of expertise in building strong and loyal client relationships. Proven track record of enhancing client engagement and satisfaction by identifying unique needs and delivering tailored solutions that surpass initial requests. Exceptional communication skills and commitment to providing best-in-class service and support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Counselor
Service Net
08.2023 - 08.2024
- Enhanced independent living abilities by coaching residents in meal preparation, hygiene practices, and budgeting.
- Executed crisis management plans, ensuring compliance with protocols.
- Observed and logged achievement milestones for clients.
- Worked with multidisciplinary team to develop treatment plans.
- Guided new Residential Counselors to ensure smooth onboarding.
PCA/Caregiver
O'Connell Home Care
03.2023 - 12.2023
- Maintain a detailed report of patient progress and decline
- Ensured timely arrival at healthcare facilities.
- Assist patients with daily living activities to promote independence and well-being
- Cultivated strong rapport with patients' families to ensure effective communication.
- Recorded patient data meticulously in electronic medical records.
Front Desk Receptionist
Animal hospital of rocky hill
01.2022 - 12.2022
- Maintained clear client communication efficiently
- Delivered friendly, informed assistance to all guests
- Exhibiting exceptional multitasking skills under strict deadlines
- Increased efficiency by effectively handling client communication channels.
Receptionist/Attendant
Planet bark
09.2017 - 12.2021
- Delivered attentive support to pet owners as a receptionist/attendant for four years.
- Informed clients about kennel services, policies, and procedures.
- Worked with team members to foster a positive workplace.
- Tracked patient information to ensure proper care.
- Enhanced pet hygiene and health through comprehensive grooming.
Education
High school or equivalent -
Windsor High School
Associate in Nursing -
Goodwin un
East Hartford, CTSkills
- Empathetic Communication
- Strong Networking Ability
- Task Scheduling Expertise
- Critical Thinking Skills
- Efficient Office Management
- Proficient Time Management
- Client Support
- Telephone Etiquette
- Strong Verbal and Written Skills
- Collaborative Teamwork
- Clerical Support Expertise
Certification
- First Aid Certification
- Driver's License
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Residential Counselor
Service Net
08.2023 - 08.2024
PCA/Caregiver
O'Connell Home Care
03.2023 - 12.2023
Front Desk Receptionist
Animal hospital of rocky hill
01.2022 - 12.2022
Receptionist/Attendant
Planet bark
09.2017 - 12.2021
High school or equivalent -
Windsor High School
Associate in Nursing -
Goodwin un
Similar Profiles
Angelina EchevarriaAngelina Echevarria
Senior Counselor at Service NetSenior Counselor at Service Net
Aruto IchizawaAruto Ichizawa
Cafe Staff Member at JR Service Net OkayamaCafe Staff Member at JR Service Net Okayama
Rachel DavisRachel Davis
TRICARE Customer Liaison WA & OR at Health Net Federal ServiceTRICARE Customer Liaison WA & OR at Health Net Federal Service
Forrest N. Webster IIForrest N. Webster II
Owner / Contractor at Webster Construction L.L.C.Owner / Contractor at Webster Construction L.L.C.
James WagnerJames Wagner
Store Manager at InstaLoanStore Manager at InstaLoan