KIYANA DIAZ

• Shift lead and management responsibilities
• Fulfill customer food service orders, in store and online
• Follow food safety and handling procedures
• Date and timestamp all food products
• Coffee and beverage prep
• Temperature logging
• Complete warm and cold food prepping according to production logs.
• Bake/ cool/ wrap/ label/ display desserts according to production logs.
• Accept bread deliveries

• Cash/ Safe Management

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Resolved issues negatively impacting operations.
• Cash management like processing credit or cash payments and logged daily sales transactions and revenue.
• Daily novelty preparations such as dipped cones, ice cream sandwiches, cupcakes, ice cream cakes, etc.
• Completed custom cakes orders accordingly
• Take out services for frozen desserts
• Food handling that meets HACCP sanitation standards
• Inventory and store management
• Employee management such as training new employees, maintaining a safe work environment, and handling problematic customers to assist lower-level employees and showcase excellent customer service.

• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Food handling that meets HACCP sanitation standards
• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
• Inventory control
• Cash management utilizing TOAST POS systems
• Kitchen Prep and cook
• Kitchen fryer maintenance

• Shift leading and store management
• Food handling that meets HACCP sanitation standards
• Inventory management
• Cash management such as deposits, drawer counting and bank runs
• Operated a register using a POS system for sales and refunds
• Bulk fruit and Boba preparation

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes
• Maintained professional, organized, and safe environment for employees and patrons.
• Utilized planograms for stocking merchandise
• Operated a cash register using a POS system for sales and refunds
• Cash management such as deposits, drawer counting and bank runs
• Organized store transfers
• Inspired creativity within customers for creative projects
• Strategically cut fabric materials
• Encouraged email sign ups and app downloads for membership services.

• Utilized planograms for stocking merchandise
• Suggest products for home designing and inspiration
• Encouraged and inspired creativity within customers for creative projects
• Carefully and strategically designed displays to catch the customers attention
• Operated a cash register using a POS system and processed returns/refunds for customers
• Encouraged email sign ups for membership services.

• Daily Dutch dessert and ice cream prep
• Completed custom dessert orders accordingly
• Dine in/ take out service for ice cream and desserts
• Prepared wholesale orders and catering arrangements
• Provided on and off site catering services
• Food handling that meets HACCP sanitation standards
• Inventory management