Kiyanna Harvey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
MHA (Mail Handler Assistant)
US Postal Service
07.2023 - Current
- Developed strategies to speed up mail mail sorting and delivery processes.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Processed incoming and outgoing mail in accordance with postal regulations.
Sales Representative
Xfinity
11.2022 - 06.2023
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Store Manager
Lovisa
01.2018 - 12.2022
- Supervised guests at front counter, answering questions regarding products.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted with hiring, training and mentoring new staff members.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Retail security
Forman Mills
11.2020 - 11.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Assisted in the development of standard operating procedures for handling situations such as shoplifting attempts or customer altercations, promoting a cohesive approach among staff members during tense moments.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Education
Bachelor of Science - Health Management And Clinical Assistance
Mercer County Technical Education Center
Princeton, WV05.2019
Skills
- Positive Reinforcement Methods
- Workplace Safety
- Creative Problem-Solving
- Customer Service
- Equipment monitoring
- Equipment Operation
- Goal Setting
- Staff recruitment
- Data Analysis
- Visual Merchandising
- Payroll Administration and Timekeeping
Timeline
MHA (Mail Handler Assistant)
US Postal Service
07.2023 - Current
Sales Representative
Xfinity
11.2022 - 06.2023
Retail security
Forman Mills
11.2020 - 11.2022
Store Manager
Lovisa
01.2018 - 12.2022
Bachelor of Science - Health Management And Clinical Assistance
Mercer County Technical Education Center
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