Kiyannah Ndukwe
Schenectady,NY
Summary
Accomplished in elevating customer experiences and improving my company operations, I recognize my problem-solving abilities and quality standards.
I’m looking to join a company where I can expand My expertise and knowledge demonstrating a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Customer Service Representative
CHARTER COMMUNICATIONS
11.2023 - Current
- Professional customer support for billing services , electronic payment processing and quality assurance on a wide range of mobile products and services provided by Charter Communications.
- Account overview supporting account diagnostics, enhancements and repairs.
- Phone sales in support of billing services and customer inquiries.
- Data entry of new customers and services purchased
- Deescalation tactics to help promote positive communication with customers, maintaining professionalism while resolving ;resulting in increased loyalty and customer satisfaction feedback.
Nursing Unit Clerk
Ellis Hospital, Schenectady, NY
09.2022 - 10.2023
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
- Increased efficiency within the unit by continually updating policies and procedures according to regulatory standards.
- Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
Professional Pet Stylist
Pet Smart Corporate Office
11.2018 - 03.2020
- Grooming and styling pets according to pet owners’ instructions or standard grooming styles.
- Communication with clients and building book if business and relationship
- Invoice and cash handling
- Identifying health issues in pets, such as ear infections, skin conditions, or tooth decay, and informing pet owners of these observations.
Interacting with the pet owners and their pets in - Knowledge of effective scheduling for salon needs ensuring appointment schedules per groomer increases efficiency and improved client experience.
- Product sales & inventory management, ensuring adequate supplies were available for daily operations.
Education
Bachelor’s - Currently Enrolled - Business Administration And Management
Johnson & Wales University
Providence, RIHigh School Diploma -
URBAN ASSEMBLY APPLIED FOR MATH AND SCIENCE
New York, NYSkills
- Inbound/Outbound Call Center/Telecommunications
- Cash handling/ Cashier
- Electronic payment processing
- Data entry
- Leadership
- Personable and Professional Service Experience
- Deescalations & Problem-solving skillset
- Quality Assurance and Customer Satisfaction
- Retail sales
- Inventory Management
- Customer support De-Escalation Techniques/Problem Resolution
- Typing at 44 wpm/ Excel & Google software Proficiency
Certification
MCGRAW HILL EXCEL LEVEL 2 : YELLOW BELT
Timeline
Billing Customer Service Representative
CHARTER COMMUNICATIONS
11.2023 - Current
Nursing Unit Clerk
Ellis Hospital, Schenectady, NY
09.2022 - 10.2023
Professional Pet Stylist
Pet Smart Corporate Office
11.2018 - 03.2020
Bachelor’s - Currently Enrolled - Business Administration And Management
Johnson & Wales University
High School Diploma -
URBAN ASSEMBLY APPLIED FOR MATH AND SCIENCE