Kiyarn Harris

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Trained new staff on customer service protocols and company policies.
• Implemented process improvements to enhance customer satisfaction and operational efficiency.
• Managed escalated issues, providing timely resolutions while maintaining professionalism.
• Responded to customer requests for services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Assist Veterans with PACT physician selection.
• Processing medication refill request.
• Reviewing electronic health record
• Obtaining medical records.
• Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule.
• Provide accurate details of organizational information to Veterans regarding the different services the VA offers.
• Communicate tactfully and effectively to patients.
• Resolves patients complaints as appropriate.
• Scheduling patients appointments.

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Planned and cased mail in sequence of delivery for designated route.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Distributed mail on foot to residences and businesses, delivering to approximately 50 plus customers per shift
• Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.

• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

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• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Managed over 50 plus customer calls per day.
• Answered constant flow of customer calls with minimal wait times
• Updated account information to maintain customer records
• Educated customers about billing, payment processing and support policies and procedures