KIYASIA HOLLEY
Castle Hayne,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Prime Communications AT&T
Wilmington, NC
05.2024 - Current
- Greeted customers in a friendly and professional manner.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
Retail Store Manager
Portables
Leland, NC
10.2020 - 05.2024
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Delegated work to staff, setting priorities and goals.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
Sale Associate
Express T-Mobile retailer
Wilmington, NC
2018 - 2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Deli Clerk/Cashier
Food Lion Grocery Store
Wilmington, NC
2016 - 2018
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
Education
High School Diploma -
Mosley Learning Center
NC05-2017
Skills
- Store Appearance And Merchandising
- Customer Relations
- Customer Needs Assessments
- Product Demonstrations
- Product Recommendation
- Payment Collection
- Sales Team Training
- Policy And Procedure Adherence
- On-Site Product Demonstrations
Affiliations
- Volunteering: I contribute to my community by volunteering at local events or organizations.
- Networking: I attend conferences, workshops, or social gatherings to meet new people.
- Attending Performances: I enjoy concerts, theater shows, or dance performances.
- Exploring Nature: I enjoy spending time relaxing by the water, and fishing.
References
- William McKay 570-352-6409
- Shadavia Mcknight 910-899-6189
- Kalia Ross 910-431-7938
Accomplishments
- Two year summit winner for top district sales
Timeline
Prime Communications AT&T
05.2024 - Current
Retail Store Manager
Portables
10.2020 - 05.2024
Sale Associate
Express T-Mobile retailer
2018 - 2019
Deli Clerk/Cashier
Food Lion Grocery Store
2016 - 2018
High School Diploma -
Mosley Learning Center
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