Summary
Overview
Work History
Education
Skills
Timeline
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Kiyawna McKenzie

Atlanta,GA

Summary

Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

Overview

7
7
years of professional experience

Work History

Executive Manager

FOX
05.2021 - 02.2024
  • Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
  • Developed long-term business plans for sustained company growth, leading to an increase in market share and profitability.
  • Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
  • Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
  • Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
  • Successfully executed numerous mergers and acquisitions, facilitating seamless transitions while minimizing disruptions to ongoing operations.

Personal Banking Specialist

TD Bank
03.2020 - 05.2021
  • Enhanced customer satisfaction by addressing and resolving complex banking issues.
  • Improved efficiency in daily transactions by streamlining the account opening process for new clients.
  • Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
  • Provided exceptional customer service, resulting in increased customer retention rates and positive feedback from clients.
  • Collaborated with team members to achieve monthly sales targets consistently, contributing to overall branch success.
  • Assisted customers with loan applications, ensuring a smooth and timely approval process.
  • Educated clients on various investment options, enabling them to make informed financial decisions that aligned with their goals.
  • Proactively identified opportunities for cross-selling products and services, increasing overall revenue for the branch.
  • Developed strong relationships with clients by conducting regular follow-ups and providing ongoing support with all banking needs.
  • Reduced fraud risks by meticulously monitoring account activity and promptly reporting any suspicious transactions or patterns.
  • Maintained up-to-date knowledge of banking regulations, policies, procedures, ensuring accurate information dissemination to clients at all times.
  • Handled high volumes of cash transactions accurately and efficiently while adhering to strict security protocols.
  • Facilitated successful account transitions during mergers or acquisitions, minimizing disruption for affected clients.
  • Cultivated productive partnerships with other departments within the bank to provide seamless integrated service delivery for clients across multiple areas of need.

Call Center Agent, Inbound Sales

Alorica
04.2017 - 05.2020
  • Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
  • Boosted sales revenue by effectively promoting products and services to potential customers.
  • Maintained high-quality customer service by adhering to call center policies and procedures.
  • Resolved customer complaints, resulting in higher customer retention rates.
  • Exceeded monthly sales targets through persuasive communication skills and product knowledge.
  • Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
  • Enhanced team performance by sharing best practices and collaborating on strategies for success.
  • Built strong rapport with customers, fostering loyalty and repeat business opportunities.
  • Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
  • Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
  • Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.

Education

Bachelor of Arts - Mass Communication

Clark Atlanta University
Atlanta, GA
05.2019

Skills

  • Key Performance Indicators
  • Budget Planning
  • Succession Planning
  • Operations Management
  • Workflow Management
  • Strategic Partnerships
  • Corporate Communications
  • Personnel Management
  • Goal Setting
  • Staff Training
  • Workforce Planning
  • Resource Allocation
  • Policy Development
  • Schedule Management
  • Quality Assurance
  • Data Management
  • Sales Tracking
  • Cost Control
  • Inventory Management
  • Customer Service Management

Timeline

Executive Manager

FOX
05.2021 - 02.2024

Personal Banking Specialist

TD Bank
03.2020 - 05.2021

Call Center Agent, Inbound Sales

Alorica
04.2017 - 05.2020

Bachelor of Arts - Mass Communication

Clark Atlanta University

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Kiyawna McKenzie