Kiyawna McKenzie
Atlanta,GA
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
7
7
years of professional experience
Work History
Executive Manager
FOX
Atlanta, GA
05.2021 - 02.2024
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Developed long-term business plans for sustained company growth, leading to an increase in market share and profitability.
- Led cross-functional teams through strategic initiatives, resulting in improved operational efficiency and reduced costs.
- Managed budget planning and financial forecasting, ensuring optimal resource allocation for maximum return on investment.
- Implemented data-driven decision-making processes to drive continuous improvement in overall company performance.
- Successfully executed numerous mergers and acquisitions, facilitating seamless transitions while minimizing disruptions to ongoing operations.
Personal Banking Specialist
TD Bank
Greenville, SC
03.2020 - 05.2021
- Enhanced customer satisfaction by addressing and resolving complex banking issues.
- Improved efficiency in daily transactions by streamlining the account opening process for new clients.
- Boosted sales of financial products and services through personalized recommendations tailored to individual client needs.
- Provided exceptional customer service, resulting in increased customer retention rates and positive feedback from clients.
- Collaborated with team members to achieve monthly sales targets consistently, contributing to overall branch success.
- Assisted customers with loan applications, ensuring a smooth and timely approval process.
- Educated clients on various investment options, enabling them to make informed financial decisions that aligned with their goals.
- Proactively identified opportunities for cross-selling products and services, increasing overall revenue for the branch.
- Developed strong relationships with clients by conducting regular follow-ups and providing ongoing support with all banking needs.
- Reduced fraud risks by meticulously monitoring account activity and promptly reporting any suspicious transactions or patterns.
- Maintained up-to-date knowledge of banking regulations, policies, procedures, ensuring accurate information dissemination to clients at all times.
- Handled high volumes of cash transactions accurately and efficiently while adhering to strict security protocols.
- Facilitated successful account transitions during mergers or acquisitions, minimizing disruption for affected clients.
- Cultivated productive partnerships with other departments within the bank to provide seamless integrated service delivery for clients across multiple areas of need.
Call Center Agent, Inbound Sales
Alorica
Greenville, SC
04.2017 - 05.2020
- Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
- Boosted sales revenue by effectively promoting products and services to potential customers.
- Maintained high-quality customer service by adhering to call center policies and procedures.
- Resolved customer complaints, resulting in higher customer retention rates.
- Exceeded monthly sales targets through persuasive communication skills and product knowledge.
- Assisted customers with order placement, ensuring accurate and timely delivery of products or services.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Built strong rapport with customers, fostering loyalty and repeat business opportunities.
- Conducted follow-up calls with customers to ensure satisfaction and gather valuable feedback for continuous improvement efforts.
- Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
- Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
Education
Bachelor of Arts - Mass Communication
Clark Atlanta University
Atlanta, GA05.2019
Skills
- Key Performance Indicators
- Budget Planning
- Succession Planning
- Operations Management
- Workflow Management
- Strategic Partnerships
- Corporate Communications
- Personnel Management
- Goal Setting
- Staff Training
- Workforce Planning
- Resource Allocation
- Policy Development
- Schedule Management
- Quality Assurance
- Data Management
- Sales Tracking
- Cost Control
- Inventory Management
- Customer Service Management
Timeline
Executive Manager
FOX
05.2021 - 02.2024
Personal Banking Specialist
TD Bank
03.2020 - 05.2021
Call Center Agent, Inbound Sales
Alorica
04.2017 - 05.2020
Bachelor of Arts - Mass Communication
Clark Atlanta University