Kiyerra Mems
Florissant,MO
Summary
Dedicated Operator experienced in quality control and machine troubleshooting. Delivered exceptional customer service through effective multitasking and time management. Committed to enhancing operational efficiency while ensuring positive customer experiences.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Operator
Interface Systems
Earth City, USA
2022.11 - Current
- Operated as a 911 operator nationwide, handling inbound calls to address customer inquiries about alarm systems, providing updated code lists, and logging service tickets.
- Informed customers of alarm system issues through outbound calls, ensuring timely resolution and communication.
- Delivered exceptional customer service and support to enhance client satisfaction, reassuring customers of their safety and trust in system protection.
Supervisor
Interface Security
St Louis, Missouri
2023.11 - 2026.08
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations of security personnel on-site and remote locations.
- Managed scheduling and shift assignments for security team members effectively.
- Coordinated training programs for new security staff to ensure compliance.
- Trained new employees on company policies, job duties, and performance expectations.
- Implemented new procedures to enhance operational efficiency within the team.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Complied with company policies, objectives and communication goals.
Short-Term Rental Manager
NamaStay
St. Louis, USA
2018.03 - 2020.11
- The the short-term rental manager in St. Louis, MO, with a wide portfolio of homes and apartments on Airbnb and have been in this position for for two years now as city manager and overseeing housekeeping in over 30 units.
- Oversaw housekeepers to ensure units met check-in standards and guest expectations.
- Inspected units for maintenance issues and ensured linens and towels were clean and presentable.
- Delivered supplies to housekeepers to ensure efficient unit turnover.
- Monitored sound devices and security cameras, as well as helped guest with check-in.
- We also take pride in our work and always are always determined to get a high rating.
- Looked for maintenance issues before arrivals, made sure linens and towels weren't stained and free of hair.
- Ensured immediate reporting of maintenance problems to maintain unit quality.
- Monitored sound devices and security cameras, assisted guests with check-in.
- We also take pride in our work and always are always determined to get a high rating.
- We take care of the units as if it were our own.
Representative
Charter
Fenton, USA
2015.03 - 2019.06
- Maintained standing position during shifts to support workflow.
- Managed shipping and receiving processes to ensure timely delivery and accuracy.
- Selected and gathered orders from inventory for shipment.
- Processed inventory transactions for items entering and leaving the system.
- Conducted cycle counts to maintain accurate inventory levels.
- Utilized Excel program for data analysis.
- Obtained certification for operating sit-down, stand-up, and reach forklifts safely.
- Conducted cycle counts for inventory accuracy.
- Led department training for new hires to enhance team effectiveness.
Representative
Winding
2014.01 - 2014.03
- Placed outbound calls using automated system to support political campaign outreach.
- Collecting data and entering it in a database.
- Operated independently in a fast-paced environment, managing tasks efficiently.
Worker
LGSStaffing/Iron
Hazelwood, USA
2013.05 - 2013.07
- Organized boxes on pallets and transported them across warehouse using forklift.
- Stocked and rotated inventory regularly.
- Removed wet and damaged boxes from inventory.
- Repacked damaged boxes to ensure proper inventory presentation.
Checker Clerk
Schnucks
Overland, USA
2012.07 - 2013.05
- Collaborated as team member to handle cashier duties, assist with product inquiries, and maintain store cleanliness.
- Resolved customer and product complaints, ensuring satisfaction and loyalty.
- Assisted customers with store and product complaints.
- Rang up customers in a timely manner and provided high level of customer service.
Umpire/reff
Olivette
2007.04 - 2010.01
- Coached young children in various sports, fostering sportsmanship and teamwork.
- Enforced game rules to ensure fairness and uphold sportsmanship during matches.
- Observed player behavior to identify potential conflicts or unsportsmanlike conduct.
- Monitored player behavior to address conflicts and promote sportsmanship.
Education
Some college -
Lindenwood University
Saint Charles, MOSkills
- Service ticket management
- Property Management
- Safety compliance
- Operational Review
- Team supervision
- Team Training
- Attention to detail
- Problem solving
- Clear communication
- Conflict resolution
- Time management
- Team collaboration
- Service Quality
- Customer service
Certification
Forklift Certification
Timeline
Supervisor
Interface Security
2023.11 - 2026.08
Operator
Interface Systems
2022.11 - Current
Short-Term Rental Manager
NamaStay
2018.03 - 2020.11
Representative
Charter
2015.03 - 2019.06
Representative
Winding
2014.01 - 2014.03
Worker
LGSStaffing/Iron
2013.05 - 2013.07
Checker Clerk
Schnucks
2012.07 - 2013.05
Umpire/reff
Olivette
2007.04 - 2010.01
Some college -
Lindenwood University