Kiyiana Lyles
Puyallup ,WA
Summary
I am a professional and highly-motivated individual, with the desire to take on new challenges. I possess a strong worth ethic, adaptability and exceptional interpersonal and critical thinking skills. I also adept at working effectively, while being unsupervised, and quickly mastering new skills. I will always maintain an enthusiastic and collaborative personality. I demonstrate excellent skills in customer service, multitasking and time management abilities. I am also devoted to giving every client a positive and professional experience.
Overview
21
21
years of professional experience
Work History
Project Manager of Community Development
MultiCare Health System
Tacoma, WA
04.2022 - Current
- Collaborated with medical providers and professionals, community partners and leaders, to provide a continuity of programs available throughout our organization and community.
- Analyzed data from various sources such as surveys, interviews, and focus groups to inform decision-making related to projects.
- Reviewed department budgets, prepared cost estimates, negotiated contracts with vendors and suppliers based on company objectives and financial constraints.
- Streamlined a medical staff policies and procedures guideline manual that included provider agreements and liability laws involving job shadow participants for departments.
- Created and formed a brand new job shadow program for organization's hospitals and clinics, providing over 6,000 job shadow hours to our organization, with an estimated value of $250,000.
- Tracked job shadow and volunteer hours for leadership and proper reporting agencies.
- Conducted regular status meetings with internal leadership and department teams, and external partners to track progress against established milestones and goals.
- Drafted project construction schedules and updated leadership of progress.
- Determined project staffing needs and led resource management.
- Led fundraising activities and preparation of public relations materials.
- Promoted community opportunities and resources through printed marketing material, email newsletters, social media campaigns, and job and volunteer resource fairs.
- Empowered community members, patients, and families by advocating for them and negotiating involving issues such as; available health and wellness resources, and career training programs.
- Navigated through department database housing confidentially stored health and treatment information.
Volunteer Services Program Coordinator
MultiCare Health System
Tacoma, WA
07.2019 - 04.2021
- Recruited, interviewed, and onboarded volunteers and staff, who produced outstanding results such as providing over 93,000 hours of volunteer service during COVID-19.
- Researched and analyzed areas with the greatest needs throughout hospitals and clinics, to meet community needs and determine program direction and department goals.
- Participated in COVID-19 emergency response to front line medical staff efforts, by placing volunteers in departments of need, and on crucial projects to help fight against COVID-19 effects.
- Planned, directed and coordinated programs and services for community groups, while explaining and interpreting purposes, programs and policies.
- Consulted with staff and management, on resolutions of complex service issues, while handling administrative procedures to meet objectives set by directors and management.
- Oversaw and streamlined training and department manuals for liaisons and volunteers for daily use.
- Provided hands-on and proactive leadership to community services staff and volunteers.
Education Program Manager
MultiCare Health System
Tacoma , WA
03.2018 - 07.2019
- Implemented and evaluated staff and training programs, developing benchmarks for measuring and monitoring strategic changes and organizational goals.
- Assisted with conducting new employee onboarding, and current staff training courses.
- Updated organizational charts, employee handbooks and performance evaluation forms.
- Directed activities for professional and technical staff members, engaging them through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Collaborated with clinical educators regarding design and content of employee training modules.
- Proctored and scored annual mandatory learning education tests, quizzes, projects, and modules.
- Conquered challenges of working with highly diverse populations, to attain exceptional employee engagement and achievement.
- Built and strengthened positive relationships with staff and affiliates, by creating lesson plans and choosing supporting materials to promote positive learning experiences.
- Made special accommodations to integrate community members and staff with physical and learning disabilities.
- Maintained, recorded inventory, arranged transportation, and stored training simulation equipment worth over $500,00.
Human Resource Recruiting/Provider Data Management
MultiCare Health System
Tacoma, WA
07.2017 - 03.2018
- Upheld current Human Resources policies and procedures, regulations and laws, while demonstrating current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained informational resources by tracking and documenting requests for updates, certification and credentialing of medical staff.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Analyzed employment-related data and prepared reports.
- Addressed credentialing requests by overseeing compliance with governmental and organizational guidelines regarding tiered data access.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Checked applications for missing information and organized all necessary employment documents.
- Performed database queries by compiling information according to requests and logging logistics changes.
Paraeducator
Puyallup School District
Puyallup , WA
02.2015 - 07.2017
- Served as classroom aide to teachers and worked one-on-one with general education and special needs students ages 4 to 16.
- Offered students personalized educational, behavioral and emotional support.
- Promoted compliance with Washington state IEP standards in both curriculum development and classroom operations.
- Monitored students progresses, skills and personal behavioral development, reported findings to teachers and parents.
- Maintained focused, inclusive and supportive learning environments, while applying positive reinforcement to redirect negative behaviors.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Kept over 45 students safe in classroom and outside environments.
- Prepared visual aids, equipment and classroom displays to foster learning, also planning and leading activities to aid in students' physical, emotional and social growth.
Facility Event Coordinator
City Of Puyallup
Puyallup , WA
05.2014 - 06.2017
- Planned, directed and coordinated programs and services.
- Maintained event logistics, venue scheduling and accommodations.
- Coordinated with vendors, while managing timelines and budgets for events.
- Organized event facility food and beverage selections, and audio-visual arrangements.
- Led site walk-through and meetings prior to events, and went over checklists while delegating assignments and tasks to staff members.
- Developed diagrams and floor plans with event setup requirements.
- Hired, trained and supervised volunteers and support staff required for events.
- Negotiated with vendors to achieve most favorable terms.
- Tracked payments, balances and registrations for various events.
- Planned and coordinated registration, hotel accommodations and transportation to facilitate a successful execution of event activities.
- Produced contracts and invoices for events and monitored fee collection.
- Obtained permits from fire and health departments to erect displays and exhibits, and serve food at events.
Oncology Department Administrator
Seattle Cancer Care Alliance
Seattle, WA
04.2006 - 04.2014
- Assisted patients, caregivers, and family members with scheduling and cancelling appointments.
- Trained newly hired employees on department programs such as EPIC, and Microsoft Office.
- Improved office organization by developing filing systems and customer database protocols.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Utilized document management system to organize company files, and kept up-to-date and easily accessible data.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources department to support department and employee management, and organizational planning.
- Organized client meetings to provide project updates to upper level management.
Benefits Contact Specialist
Social Security Administration, SSA
Auburn, WA
08.2003 - 04.2006
- Answered multiple phone lines, communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Checked accuracy and completeness of benefits applications and documents.
- Provided assistance to plan participants by explaining benefit information to ensure educated selections regarding retirement, disability, medicare, survivor's, and SSI benefits.
- Upheld knowledge of policies and procedures, insurance coverage benefit levels, eligibility systems and verification processes, while maintaining a detailed database of compliance data, activities and actions taken.
- Communicated with other departments to establish action plans and manage open and closure claims processes.
- Produced reports outlining completed assessments and follow-up recommendations.
Education
Bachelor of Science - Human Resources Management And Business Admin
University of Phoenix
Tempe, AZ06.2017
Skills
- Program Management and Leadership
- Organization and Corporation Compliance
- Customer Support and Assistance
- Human Resources Policies and Procedures
- HRIS Systems
- Data Management
- Training & Development
- Planning & Organizing
- Human Resources Management Systems
- Employee Relations
- Claims Procedures
Timeline
Project Manager of Community Development
MultiCare Health System
04.2022 - Current
Volunteer Services Program Coordinator
MultiCare Health System
07.2019 - 04.2021
Education Program Manager
MultiCare Health System
03.2018 - 07.2019
Human Resource Recruiting/Provider Data Management
MultiCare Health System
07.2017 - 03.2018
Paraeducator
Puyallup School District
02.2015 - 07.2017
Facility Event Coordinator
City Of Puyallup
05.2014 - 06.2017
Oncology Department Administrator
Seattle Cancer Care Alliance
04.2006 - 04.2014
Benefits Contact Specialist
Social Security Administration, SSA
08.2003 - 04.2006
Bachelor of Science - Human Resources Management And Business Admin
University of Phoenix
Similar Profiles
BEN WONGBEN WONG
Finance Manager at MultiCare Health SystemFinance Manager at MultiCare Health System
Kelsey MarvelKelsey Marvel
CNA - Certified Nursing Assistant at MultiCare Health SystemCNA - Certified Nursing Assistant at MultiCare Health System
Mari Grace SoMari Grace So
Staff Nurse Emergency Department at MultiCare Health SystemStaff Nurse Emergency Department at MultiCare Health System
Francis MuthandiFrancis Muthandi
System Engineer at MultiCare Health SystemSystem Engineer at MultiCare Health System
Ellard ThomasEllard Thomas
Director of Patient Care Services at Providence St. Joseph HealthDirector of Patient Care Services at Providence St. Joseph Health