Kiyoko Patterson
Enoch
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Twitch Streamer
Self
10.2024 - Current
- Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.
- Adapted quickly to changing game plans and strategies.
- Monitored competitor activities to assess strategies and gain advantages in future matches.
- Maintained professionalism when attending charity, sporting and media events as team representative.
- Strengthened communication skills through regular interactions with others.
Commissioned Artist
Self
09.2021 - Current
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Developed art and design concepts.
- Experimented with variety of styles and techniques to produce unique works of art.
- Helped artwork meet standards of quality and accuracy.
- Worked with clients to understand desired outcomes and requirements.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
- Managed creative process from concept to completion for various art projects.
- Produced drawings and paintings for advertising campaigns and publications.
- Collaborated with other artists on various art projects and installations.
- Created commissioned artwork for organizations and private clients.
- Produced sketches and drafts to refine artwork before completion.
- Utilized digital techniques to create and enhance artwork.
Content Creator
Self
10.2014 - Current
- Strengthened content through proofreading and editing.
- Applied current editing and photography tools to tell great stories.
- Wrote scripts and managed rewrites during production.
- Develop original content through social listening and independent sources.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Reviewed scripts to determine most appropriate methods to use for directing both actors and crew members.
- Found appropriate stories and ideas for programming to engage target audiences and hook advertisers.
Social Media Marketer
Capturaa
01.2024 - 08.2024
- Trafficked advertisements to target audience using specific algorithms for focused exposure.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
- Strategized and developed video content for client's website and social media publications.
- Increased user base by promoting brand awareness and launching key marketing efforts.
- Researched and identified new opportunities for increasing company's social media presence.
- Created and distributed monthly newsletters to stay in touch with followers.
- Crafted and implemented strategies to increase search visibility and website traffic.
- Managed paid social media advertising campaigns to reach and engage target audiences.
Customer Service Representative
Capturaa
01.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Created and maintained detailed database to develop promotional sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
Customer Service Sales Representative
Capturaa
01.2024 - 08.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Contributed to team objectives in fast-paced environment.
- Generated advertising brochure for vendor use.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Presented professional image consistent with company's brand values.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Utah Connections Academy
Utah05-2021
Skills
- Fundraising campaigns
- Community building
- Content planning
- Social media promotion
- Engaging personality
- Live broadcasting
- Performance analytics
- Adaptability and flexibility
- Problem-solving abilities
- Time management
- Team collaboration
- Reliability
- Active listening
- Conflict resolution
- Professional demeanor
- Effective communication
- Multitasking
- Self motivation
- Adaptability
- Multitasking Abilities
- Salesforce CRM system proficiency
- Refund management
- Technical support
- Dispute resolution
- Call management
- Problem-solving
- Decision-making
- Relationship building
- Order processing
- Live chat support
- Product sales
- Customer relationship management (CRM)
- Task prioritization
- Problem resolution
- Product knowledge
- Critical thinking
- Stress management
- Community management
- Script writing
- Audience engagement
- Content curation
- Video editing
- Sales and negotiation
- Project management
- Graphic design
- Marketing and promotion
- Visual storytelling
- Art direction
- Budgeting and finance
- Deadline oriented
- Artistic collaboration
- Excellent verbal and written communication skills
- Friendly, professional demeanor with customers
- Proven ability to handle customer concerns with empathy and efficiency
- Strong active listening and problem-solving abilities
- Experience in retail sales and upselling products/services
- Confident in promoting financial services to meet customer needs
- Familiar with handling transactions, POS systems, and financial exchanges
- Highly proficient with computers and digital tools
- Skilled in navigating software and customer databases
- Able to learn new systems quickly and troubleshoot basic tech issues
- Strong attention to detail and data accuracy
- Reliable and punctual team player with a strong sense of responsibility
- Self-motivated and focused in fast-paced environments
- Capable of maintaining accuracy under pressure
- Background in digital art, content creation, and video editing
- Brings creativity and adaptability to work and team settings
Accomplishments
- Achieved Partner by streaming with accuracy and efficiency. Excelled in reaching my target audience.
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Twitch Streamer
Self
10.2024 - Current
Social Media Marketer
Capturaa
01.2024 - 08.2024
Customer Service Representative
Capturaa
01.2024 - 08.2024
Customer Service Sales Representative
Capturaa
01.2024 - 08.2024
Commissioned Artist
Self
09.2021 - Current
Content Creator
Self
10.2014 - Current
High School Diploma -
Utah Connections Academy
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