Kiyomi Cathey

• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Provided full recruitment lifecycle support to business groups for permanent and contract positions.
• Partnered with business leaders to analyze staffing needs and negotiate contract terms.
• Conducted behavioral-based interviews to identify top-tier candidates for hiring managers.
• Developed innovative and proactive sourcing strategies to produce high-quality active and passive candidate pipelines.
• Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements.
• Prepared and followed budgets for personnel operations.
• Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
• Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Oversaw evaluation, classification, and rating of occupations and job positions.
• Served as link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work-related problems.
• Drafted job descriptions and criteria for new positions.
• Diversified approaches to capitalize on market changes and reach desired applicants.
• Utilized applicant tracking systems to store and track candidate information.
• Evaluated selection and testing techniques by conducting research and follow-up activities and conferring with management and supervisory personnel.
• Conducted reference or background checks on job applicants.
• Evaluated applicant qualifications and eligibility for specified licensing, according to established guidelines and designated licensing codes.
• Evaluated recruitment and selection criteria for conformance to professional, statistical and testing standards, recommending revisions, as needed.
• Crafted high-quality content to engage target audiences and boost brand loyalty.
• Managed archiving content and digital assets.
• Implemented effective social media strategies to increase engagement and brand awareness.
• Pitched ideas for news and lifestyle articles.

• Implemented marketing strategies which resulted in 76% growth of customer base
• Hired employees and initiated new hire paperwork process. (E-verify, I-9, W4 Federal & State)
• Targeted new markets and increased annual sales 322.18% through proactive sales and negotiation techniques.
• Supported Chief Operating Officer with daily operational functions
• Managed approximately 40 incoming calls; averaged 50 outgoing calls, emails and faxes per day with clients, vendors, associates, and prospects, as well to schedule and conduct as many as 30 interviews per week.
• Established and maintained over 70 accounts over 1 year, expanding territory by $1.8M (Not to include the remainder of 2019)
• Networked among local business and community organizations to develop leads and generate business
• Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts
• Built strong client relationships and provided high value-adding services, resulting in a 33% company increase.
• Established strong relationships with key stakeholders to identify and pursue new business opportunities.
• Created and managed extensive sales pipelines for multiple business development initiatives.
• Work closely with program offices to develop strategies and tactics to support marketing objectives, materials development, and appropriate outreach initiatives.
• Developed targeted campaigns to drive customer engagement and close sales opportunities.
• Utilized CRM software to create opportunities and leads and input data.
• Coordinated with additional business developers across territory lines to sell larger contracts.
• Analyze and conduct qualitative and quantitative consumer marketing research to develop campaign materials and execute media plans.
• Administered quarterly and annual reviews to maintain quality assurance.
• Built and maintained pipeline that supported monthly, quarterly and annual goals.
• Arranged in-person meetings and visited with clients to improve success of sales pitches.
• Developed, administered, and evaluated applicant tests.
• Develop and execute marketing plans for national, multi-media, paid and social media campaigns related to behavioral or vehicle safety programs.
• Provided terminated employees with outplacement and relocation assistance.
• Investigated and reported on industrial accidents for insurance carriers.
• Identified reasons for employee termination.
• Enhanced customer experience through use of digital platforms and tools.

Reason for leaving: Due to COVID restrictions and reinforcement.

• Assembly, quality assurance and machine operation and maintenance were the duties of priority
• Inspect all uncut lenses coming off production shelves, using variety of auto lensometry and checking for prescription and cosmetic defects using ANSI standards
• Spot and block lenses for edging (approx 300+ jobs/day between 18 locations) Demount demo lenses for tracing of frames patterns to be sent through Vision Star for edging
• Mounting cut lenses into frames including rimless, Mira flex, and drilled lenses for a 4-point quality final inspection
• Check all finished products for defects and inaccuracies to ensure it has met all ANSI standards
• Prep, sort and package completed orders to correct locations for shipping
• Anticipate all sections of labs productions has been met all manufacturing completion by being knowledgeable and flexible in all areas of all floor productions in any needed duties
• Performed detailed calculations to establish manufacturing, construction, and installation standards and specifications, maintaining 100% accuracy rate
• Prepared specifications of electrical systems and topographical maps to ensure that installation and operations conformed to standards and customer requirements

Reason for leaving: PCS Orders to Schofield Barracks, HI

• Created and maintained relationships with key investors, partners and clients.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Trained and supervised staff to consistently meet performance goals and customer service standards.
• Planned, organized, and coordinated special events and celebrations.
• Developed partnerships with external vendors and suppliers to obtain quality products and services.
• Increased staff performance and engagement via motivational leadership.
• Prepared monthly reports and budgets to track revenue and expenses.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Worked with marketing teams to create marketing and promotional content for social media.
• Recruited, hired, and trained to develop high-performing staff.
• Conducted regular evaluations of staff to drive quality service and customer satisfaction.
• Raised club traffic and brand reach with innovative online promotions.

Reason for leaving: PCS orders to Fort Carson, CO

• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Assisted in development and implementation of new menus to offer variety and options to customers.

Reason for leaving: Released of duties upon New Ownership.

• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Provided support to marketing initiatives by producing creative content and copywriting.
• Implemented marketing strategies to generate leads and increase sales revenue.
• Generated advertising brochure for vendor use.
• Informed customers of promotions to increase sales productivity and volume.
• Met existing customers to review current services and expand sales opportunities.
• Supported sales staff by providing market trends, account analyses and new product information.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Achieve sales goals including home sales and profitability
• Successfully acquired an average of 11 new customers per month, generating a 43% growth in revenue
• Assisted with event planning, including associated travel and logistical arrangements
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
• Met with each associate to establish realistic sales goals for the month
• Supervised a weekly schedule of projects and anticipated the timelines for specific milestones and completion

Reason for leaving: This was only a temporary contracted position requested by a long-time client and friend of mine to help build and design a strategic sales marketing plan to increase growth in revenue.

• Created employee schedules to align coverage with forecasted demands.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Trained new employees on proper protocols and customer service standards
• Coordinated with day management regarding on-going issues
• Completed routine store inventories
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
• Delivered information on current store promotions, sales and special events to customers to help them in purchasing decisions
• Greeted customers with a warm smile when they entered the store and offered assistance for their wireless needs
• Upsold accessories and warranty programs to customers by carefully explaining the benefits
• Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities
• Built strong client relationships and provided high value-adding services, resulting in a 15% company market share increase
• Calculated sales commission for sales team of 20+ reps

Reason for leaving: New assigned location conflicted with additional employer.