Kiyona Blackshear
Jacksonville,FL
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive results while tackling new challenges with enthusiasm and dedication. Proven experience in managing customer interactions and resolving issues promptly, leveraging empathy to cultivate strong relationships. A consistent track record of maintaining high customer satisfaction and fostering loyalty underscores a passion for enhancing the customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service & Technical Support
ADT Security Services
10.2023 - 02.2025
- Resolved complex technical issues for clients, enhancing customer satisfaction and retention.
- Provided advanced troubleshooting support for hardware and software applications, ensuring operational continuity.
- Analyzed support trends to identify recurring issues, implementing proactive measures to prevent future occurrences.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Customer Service Representative
Walmart Inc.
09.2022 - 12.2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call queues, ensuring timely responses to customer needs.
- Maintained accurate documentation of customer interactions in CRM software for data integrity.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Customer Service Representative
HGS Healthcare (Aetna Medicare)
05.2021 - 02.2022
- Educated patients on insurance benefits and coverage options to enhance understanding.
- Coordinated appointment scheduling to optimize provider availability and patient flow.
- Resolved customer inquiries regarding healthcare services and policies efficiently.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Paraprofessional
Duval County Public Schools
08.2018 - 06.2021
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Facilitated individualized instruction, enhancing student comprehension and engagement in classroom activities.
Education
Associate of Arts - Business
Florida State College At Jacksonville
Jacksonville, FL03-2014
High School Diploma -
Cornerstone Christian School
Townsend, GA05-2010
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Computer skills
Languages
English
Full Professional
Timeline
Customer Service & Technical Support
ADT Security Services
10.2023 - 02.2025
Customer Service Representative
Walmart Inc.
09.2022 - 12.2023
Customer Service Representative
HGS Healthcare (Aetna Medicare)
05.2021 - 02.2022
Paraprofessional
Duval County Public Schools
08.2018 - 06.2021
Associate of Arts - Business
Florida State College At Jacksonville
High School Diploma -
Cornerstone Christian School