Summary
Overview
Work History
Education
Skills
Timeline
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Kiyonna Anderson

Chicago Heights,IL

Summary

Innovative and experienced individual with expertise in project management and creative problem-solving. Skilled in project coordination, film crew management and innovative solution development. Committed to creating engaging and meaningful content for viewers. Highly organized and detail-oriented leader, successfully manages projects, plans productions and leads teams. Experienced in budget management and client engagement.

Overview

6
6
years of professional experience

Work History

Continuous Skills Development Lead

Walmart
09.2022 - Current
  • Implemented and led Microsoft PowerPoint presentations for learning operation processes.
  • Created videos for 5 outbound process work instructions for learning visual aids.
  • Created and designed badge templates for trainer associates.
  • Coached team members on effective communication techniques, leading to more cohesive workplace environment with reduced conflicts.
  • Reduced onboarding time for new hires by streamlining orientation processes and creating easily accessible resources for self-guided learning.
  • Increased employee satisfaction with professional development opportunities by soliciting feedback and continuously updating program offerings based on input received.
  • Facilitated adoption of new software systems through comprehensive training sessions, resulting in seamless transition to updated technology platforms.

Process Guide

Amazon
12.2019 - 08.2022
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Implemented process improvements for increased productivity and cost savings.
  • Increased customer satisfaction through timely resolution of issues identified during process review sessions.
  • Trained over 200 associates in inbound.

Social Media Coordinator

Central State University
08.2018 - 02.2019
  • Created social media content with consistent content and tone.
  • Enhanced online engagement with creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.
  • Strengthened brand identity with consistent messaging, tone, and visual elements across all posts.
  • Evaluated company and analyzed ways to increase client retention.
  • Successfully Identified and implemented ways to increase awareness through social media (i.e. Instagram, Facebook, YouTube.
  • Discovered core issues and developed strategic plans to improve social media operation.
  • Interviewed and collaborated with over 50 staff members to improve media operation.
  • Increased customer engagement through social media.
  • Maintained current social media trends through attending professional conferences and webinars.
  • Developed relationships with influencers to grow reach of company and create wider visibility.

Education

Certificate - Technology Fundamental

Chegg Skills
Santa California
10.2023

Certification - Broadcast Media

Illinois School of Media
Chicago, IL
09.2022

Skills

  • Organizational Development
  • Creativity and Content creation development
  • Influencer Marketing
  • Data Analysis
  • E-commerce management
  • Adaptability and Continuous Learning
  • Microsoft Excel, PowerPoint, Word
  • Digital Advertising

Timeline

Continuous Skills Development Lead

Walmart
09.2022 - Current

Process Guide

Amazon
12.2019 - 08.2022

Social Media Coordinator

Central State University
08.2018 - 02.2019

Certificate - Technology Fundamental

Chegg Skills

Certification - Broadcast Media

Illinois School of Media

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Kiyonna Anderson