Kiyonna Johnson
Phenix City,AL
Summary
Experienced Customer Service Professional with 6+ years providing exceptional service to customers, skilled in conflict resolution, problem solving, and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Aflac
06.2023 - Current
- Assisting policyholders with claims, inquiries, and policy information, maintaining a 99% efficiency rate
- Provides customers with the organization service and product information
- Provides excellent customer service to all internal team members and external customers
- Route inbound calls to the appropriate resources
- Follow-up with complicated customers via phone or email when required.
Central loss reporting unit
Progressive
04.2022 - 08.2022
- Filing claims for new loss claims
- Assisting customers with existing claims
- Setting up tows and rentals when required for the policyholder
- Routing the existing claims member to their claims adjuster.
Customer Service Representative
Walgreens
08.2018 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Monitored cash drawer in multiple checkout stations and maintained adequate cash supply
- Cross trained and backed up other team members
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor's - Accounting
Miller-Motte Technical College
Columbus, GA07.2024
Certification - Pharmacy Technician
Virginia College
Columbus, GA03.2016
Skills
Professional Skills
- Excellent communication and listening skills and comfortable dealing with high stress situations
- Excellent telephone listening skills, empathy, and tone
- Successfully pass skills assessment with typing a speed of 38wpm
- Microsoft Excel
- Detailed-Oriented
- Reliable
Certification
- Pharmacy Technician Certification, 05/01/17, 05/01/19
- PTCB Certification
Timeline
Customer Care Specialist
Aflac
06.2023 - Current
Central loss reporting unit
Progressive
04.2022 - 08.2022
Customer Service Representative
Walgreens
08.2018 - 03.2022
Bachelor's - Accounting
Miller-Motte Technical College
Certification - Pharmacy Technician
Virginia College
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