Christopher Balaguer
Patient Services Coordinator
Beaumont,CA
Summary
Skilled Patient Services Coordinator and Emergency Department Clerk with a proven track record at San Gorgonio Memorial Hospital. Excelled in maintaining patient confidentiality and streamlining registration processes, enhancing patient satisfaction and privacy. Demonstrates strong organization and HIPAA compliance, adept at multitasking in fast-paced environments. Committed to continuous improvement and professional development in healthcare administration.
Overview
9
9
years of professional experience
Work History
PBX Operator
San Gorgonio Memorial Hospital
08.2023 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
- Provided exceptional customer service through polite and professional interactions with all callers.
- Created and maintained company phone directory with current extensions and staff information.
Patient Services Coordinator
San Gorgonio Memorial Hospital
06.2023 - Current
- Respected patients by recognizing rights and maintaining confidentiality.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Followed document protocols to safeguard confidentiality of patient records.
Emergency Department Clerk
San Gorgonio Memorial Hospital
06.2023 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Expedited emergency department flow by promptly triaging patients and placing ID bands
- Provided crucial support during high-volume periods, ensuring timely attention for all patients in need of emergency care.
- Participated in regular training sessions to stay updated on changing policies, procedures, and industry best practices.
Pool Technician
Jose’s Pool Cleaning Service
03.2016 - Current
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Vacuumed pools to remove dirt, debris and contaminants at bottom of pool.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Educated customers in proper pool operation and maintenance.
Education
Associate Degree In Nursing - Nursing
San Bernardino Valley College
San Bernardino, CASkills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- HIPAA compliance
- Language fluency
- Eligibility determination
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
German
Limited Working
Timeline
PBX Operator
San Gorgonio Memorial Hospital
08.2023 - Current
Patient Services Coordinator
San Gorgonio Memorial Hospital
06.2023 - Current
Emergency Department Clerk
San Gorgonio Memorial Hospital
06.2023 - Current
Pool Technician
Jose’s Pool Cleaning Service
03.2016 - Current
Associate Degree In Nursing - Nursing
San Bernardino Valley College
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