Kiyunii Kendrick
North Miami,FL
Summary
Dynamic professional with a proven track record at Chrysalis Health, excelling in client advocacy and ethical practice. Skilled in service planning and referrals, I successfully coordinated care transitions and enhanced client self-sufficiency. Committed to problem-solving, I implemented tailored strategies that significantly improved client outcomes and satisfaction.
Experienced with holistic care coordination and client advocacy. Utilizes comprehensive assessment techniques to develop personalized care plans. Strong understanding of community resources and support systems, ensuring clients receive necessary services.
Overview
11
11
years of professional experience
Work History
Targeted Case Manager
Chrysalis Health
10.2023 - Current
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Adhered to strict confidentiality guidelines to protect participant information.
- Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
- Maintained current CPR and first-aid certification through American Red Cross to perform first responder duties in emergency situations.
- Supported program participants in effective self-management of crises and critical situations.
Substitute Teacher
Monsignor Edward Pace High School
08.2016 - 07.2017
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Supervised lunchroom and recess activities.
Targeted Case Manager
Center For Family And Child Enrichment
03.2015 - 02.2017
- Ensured client rights were protected and upheld by adhering to ethical guidelines, confidentiality regulations, and professional standards in all aspects of case management practice.
- Coordinated care transitions between various providers, minimizing gaps in service provision for clients.
- Facilitated successful referrals to specialized programs or agencies based on individual client needs and eligibility requirements.
- Adhered to strict confidentiality guidelines to protect participant information.
Job Developer
Youth Re-entry Program,
03.2014 - 11.2015
- Implemented innovative marketing strategies to increase awareness of available services among potential clients and employers.
- Conducted thorough assessments of client skills, interests, and goals to develop targeted employment strategies.
- Maintained detailed records of client interactions, progress, and outcomes to facilitate accurate reporting on program success.
- Evaluated program performance through data analysis and reporting, identifying areas for improvement and implementing necessary changes.
- Provided ongoing support to placed clients through regular check-ins, ensuring their success in new positions.
- Monitored labor market trends closely to ensure clients received the most up-to-date and relevant job search support.
- Increased job placements by developing customized employment plans for clients.
- Contributed to team efforts by sharing best practices and collaborating on initiatives aimed at improving overall program effectiveness.
- Enhanced client satisfaction by providing personalized coaching and support throughout the job search process.
Education
Bachelor of Science - Criminal Justice
Nova Southeastern University
Davie, FL05-2013
High School Diploma -
Monsignor Edward Pace High School
Opa-locka, FL05-2009
Skills
- Client advocacy
- Ethical practice
- Service planning
- Referrals
- Case assessment
- Problem-solving
Timeline
Targeted Case Manager
Chrysalis Health
10.2023 - Current
Substitute Teacher
Monsignor Edward Pace High School
08.2016 - 07.2017
Targeted Case Manager
Center For Family And Child Enrichment
03.2015 - 02.2017
Job Developer
Youth Re-entry Program,
03.2014 - 11.2015
Bachelor of Science - Criminal Justice
Nova Southeastern University
High School Diploma -
Monsignor Edward Pace High School
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