Kiyuona Nevlous
Fayetteville,GA
Summary
Dynamic customer service professional with customer service, excelling in conflict resolution and relationship building. Proven ability to enhance customer loyalty through effective communication and empathy. Skilled in cash handling and time management, consistently recognized for exceeding performance metrics and maintaining high standards in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Forklift Operator
Lowes Distribution Center
Atlanta, GA
03.2024 - 03.2025
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Cashier
Trans Air
Atlanta, GA
06.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs. - Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Customer Service Representative
Teleperformance
Remote
06.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Cashier
Marshalls
Fayetteville, GA
01.2021 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Education
Associate Degree In Nursing - Nursing
Georgia State University
Atlanta, GASkills
- Conflict resolution
- Customer service
- Time management
- Active listening
- Cashier
- Call center experience
- Relationship building
Timeline
Forklift Operator
Lowes Distribution Center
03.2024 - 03.2025
Cashier
Trans Air
06.2023 - 03.2024
Customer Service Representative
Teleperformance
06.2022 - 05.2023
Customer Service Cashier
Marshalls
01.2021 - 04.2023
Associate Degree In Nursing - Nursing
Georgia State University