Kizito Icheokolo
Lynchburg,VIRGINIA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Highly motivated individual that's detailed and goal-oriented, with excellent communication and customer service skills.
Overview
6
6
years of professional experience
Work History
Freelancer
Self-employed
Nationwide, N/a
09.2021 - Current
- Scanned inbound and outbound packages to sort for destination.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Safe driving practices in order to make customers feel safe and comfortable while in transit
- ETC
Business Analyst Assistant
Lynchburg Paper Mill
Lynchburg, VA
03.2019 - 08.2021
- Collected and documented project requirements.
- Applied qualitative and quantitative analysis skills to complete work.
- Tracked data problems and analyzed information to find root causes.
- Completed independent review of monthly revenue data and created trend models to highlight results.
- Collaborated with cross-functional teams to develop and implement process improvement, and opportunities for cross-selling.
- Conducted market research and competitor analysis to support strategic decision-making; this helped the company pin point business practices that needed improvement in order to stay above the competition in the paper mill industry.
- Developed a sales strategy based on data analysis, which resulted in 9% growth in total revenue for the year.
- Conducted data analysis targeted at identifying areas to facilitate cost reduction.
Customer Service Associate
Belk
Lynchburg, VA
07.2017 - 02.2019
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Improved customer service wait times to mitigate complaints.
- Troubleshot shortages and overages to support quality control efforts.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
Bachelor of Science - Economics
05.2017
Skills
- Project Management
- Proficient in data visualization tools(excel, tableau)
- Experience in Leadership
- Issue Research
- Idea Development and Brainstorming
- Data Management
- Analytical and Critical Thinking
- Salesforce Certified Admin (in progress)
- Certified Scrum Master (in progress)
Timeline
Freelancer - Self-employed
09.2021 - Current
Business Analyst Assistant - Lynchburg Paper Mill
03.2019 - 08.2021
Customer Service Associate - Belk
07.2017 - 02.2019
Lynchburg College - Bachelor of Science, Economics
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