Kizzi Motley

• Oversaw day-to-day store operations to foster efficient and profitable operations.
• Recruited, trained and supervised new employees.
• Mentored new employees on store policies and procedures, while providing guidance and support in their roles.
• Promoted multiple employees to leadership roles.
• Conducted regular performance reviews with staff to ensure that job expectations were met or exceeded.
• Contributed to setting sales targets and budgets. Prepared monthly reports on sales figures, expenses, profits.
• Monitored inventory management through cycle counts, audits, and shrinkage control.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Created weekly work schedules to meet staffing needs, while controlling labor costs.

• Implemented new procedures for the store management and supervisor onboarding process, resulting in improved efficiency and cost savings.
• Devised strategies for motivating employees through reward systems or recognition programs.
• Evaluated the performance of store management and supervisors during training sessions.
• Facilitated communication between regional managers and store teams.
• Provided mentorship and guidance to store managers and supervisors in order to increase productivity.
• Assisted in recruiting, interviewing, and selecting qualified candidates for store management and supervisory positions.
• Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.

• Solicited and implemented ideas from store leaders to improve the associate experience.
• Followed up with leaders regarding the results related to the Your Voice annual survey results.
• Provided suggestions for improvement regarding recruiting, retention, and training.
• Delivered collective regional results and feedback on monthly conference calls.
• Traveled to stores occasionally for support.

DM in Training:

• Supported multiple store openings, closings, relocations, cosmetic refreshers, and training throughout two regions.
• Spearheaded regional job fairs for existing and new store openings.
• Covered district while district manager was on PTO.
• Attended occasional regional conference calls for field leadership.

• Assisted with building a new grocery store in a food dessert.
• Created training materials, Microsoft Publisher decks, and department operational guides for over 60+ new hires, including leaders.
• Partnered with legal and HR in finalizing the employee handbook.
• Referred new associates to the company, and promoted from within.
• Negotiated costs on equipment and grocery products with multiple companies.
• Created planograms for the business.
• Responsible for all vendor contracts. Visited farms and businesses to connect.
• Identified opportunities for process optimization by analyzing existing systems and proposing improvements.
• Developed and implemented strategies to improve store operations, including inventory management, customer service standards, and cost-saving measures.
• Directed hiring activities for new positions within the store operations department.
• Organized and guided activities, such as sales promotions and community initiatives, require coordination with other department managers.

• Mentored, coached, and trained staff on customer service techniques, product knowledge, and operational procedures.
• Led team training sessions to enhance staff performance and service quality.
• Monitored compliance with company policies and regulatory requirements in the store.
• Managed daily store operations, including examining the profit and loss statement, to ensure a smooth workflow and customer satisfaction.
• Developed strategies to improve customer satisfaction ratings by providing a pleasant shopping experience.
• Collaborated with vendors to ensure timely delivery of products and supplies.

• Identified, diagnosed and resolved technical hardware and software issues in a timely manner.
• Tracked incidents within ticketing system ensuring proper follow up until resolution is achieved.
• Developed system documentation including installation instructions, maintenance procedures.

• Supervised daily store operations and managed staff schedules.
• Interviewed and hired prospective employees according to team needs.
• Responsible for training and development of all team members.
• Provided leadership and motivation to team members to increase the productivity of cell phone and plan sales with efficiency.
• Formed and sustained strategic relationships with clients.
• Established store tactics and strategies to achieve operational performance and sales goals.

• Ensured compliance with all local, state, federal laws and regulations pertaining to the mortgage industry.
• Tracked performance metrics related to loan originations, delinquencies, and other key indicators.
• Evaluated customer financial information for mortgage eligibility and options.
• Updated existing database regularly with new customer information and changes in policies and procedures.

• Built positive relationships with customers through friendly interactions.
• Assisted customers with account inquiries and transaction processing.
• Explained banking products and services to enhance customer understanding.
• Maintained a high level of customer satisfaction by addressing complaints promptly and professionally.
• Trained new and existing bankers.

• Managed inventory levels for consumables in high-volume retail environment.
• Coordinated product displays to enhance customer visibility and engagement.
• Ensured compliance with safety regulations when handling hazardous materials.
• Managed storeroom operations including stocking shelves and organizing supplies according to established protocols.
• Trained team members on product knowledge and customer service standards.

• Responsible for managing multi-unit stores in an airport and convention center.
• Assisted in developing budgets and forecasts based on historical trends and current projections.
• Maintained detailed records of all transactions, including invoices, payments, returns, and credits.
• Developed policies and procedures related to pricing, discounts, returns, and refunds.
• Traveled yearly to sales summits.