Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kizzie Brown

Bladenboro,NC

Summary

Dynamic healthcare professional with expertise in coordinating patient referrals at Robeson Health Care, enhancing access to specialist care. Skilled in medical terminology and insurance verification, fostering efficient processes. Demonstrated strong communication and organizational skills, achieving a 20% improvement in referral processing time. Certified in Medication Administration and committed to patient-centered care.

Overview

22
22
years of professional experience

Work History

Referral Coordinator

Robeson Health Care
05.2024 - 01.2025
  • Coordinated patient referrals to specialists, ensuring timely access to necessary care.
  • Managed appointment scheduling and follow-up communications for referred patients.
  • Developed and maintained relationships with healthcare providers to streamline referral processes.
  • Utilized electronic health record systems to track and document patient referral statuses.
  • Assisted in resolving referral-related issues, enhancing patient satisfaction and workflow efficiency.
  • Educated patients on referral procedures and insurance requirements for specialist visits.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Monitored referral metrics to identify trends and areas for process improvement.
  • Scheduled appointments with specialists on behalf of clients.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Maintained temperature controls and maintain and generate all testing equipment daily.

Certified Nursing Assistant

Bladen East Health And Rehab
03.2017 - 05.2024
  • Assisted patients with daily living activities, ensuring comfort and safety.
  • Monitored vital signs, documenting changes to support patient care plans.
  • Communicated effectively with healthcare team regarding patient needs and updates.
  • Maintained cleanliness and organization of patient areas to promote hygiene standards.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Utilized electronic health record systems for accurate patient documentation and information retrieval.
  • Adhered to infection control protocols, minimizing risk of cross-contamination in care settings.
  • Provided emotional support to patients and families, fostering a compassionate environment.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

Southeastern Regional Health Center
11.2016 - 03.2019
  • Supported rehabilitation exercises under the direction of nursing staff to enhance mobility.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Certified Nursing Assistant

Liberty Commons
08.2013 - 11.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Certified Nursing Assistant

Quality Home Health Inc.
11.2007 - 07.2013
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Administrative Assistant

Health Care Connections
10.2002 - 02.2007
  • Managed calendar scheduling and appointment coordination for executive leadership.
  • Developed and maintained filing systems to enhance document retrieval efficiency.
  • Facilitated internal and external communications, ensuring timely responses and updates.
  • Organized meetings and events, coordinating logistics to support team objectives.
  • Trained new staff on office procedures, promoting consistency in administrative tasks.
  • Prepared reports and presentations that contributed to strategic decision-making processes.
  • Streamlined office operations by implementing best practices and standard operating procedures.
  • Collaborated with cross-functional teams to improve workflow and project outcomes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Managed Payroll and Employee Logged hours with scheduled visits.
  • Maintained mental health visits
  • Maintained DME and DME deliveries.

Education

High School Diploma -

Bladenboro High School
Bladenboro, NC
05-1999

Skills

  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Certified in Medication Administration
  • Certified in Intro to Medical Office
  • Certified in Medical Coding and Billing
  • Certified in Nurse Assistant I and II
  • Certified in Secretarial Training

Timeline

Referral Coordinator

Robeson Health Care
05.2024 - 01.2025

Certified Nursing Assistant

Bladen East Health And Rehab
03.2017 - 05.2024

Certified Nursing Assistant

Southeastern Regional Health Center
11.2016 - 03.2019

Certified Nursing Assistant

Liberty Commons
08.2013 - 11.2016

Certified Nursing Assistant

Quality Home Health Inc.
11.2007 - 07.2013

Administrative Assistant

Health Care Connections
10.2002 - 02.2007

High School Diploma -

Bladenboro High School

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