Summary
Overview
Work History
Education
Skills
Timeline
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Kizzie Cherry-Henderson

Charlotte,North Carolina

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a job position. Ready to take on added responsibilities to achieve team and company goals. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a job position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

27
27
years of professional experience

Work History

Managing Partner

K & L Janitorial
02.2019 - Current
  • Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
  • Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
  • Maintained a healthy environment through thorough disinfection of high-touch surfaces and restrooms.
  • Contributed to a positive customer experience by ensuring clean and orderly common areas in commercial spaces.
  • Supported sustainability efforts by utilizing eco-friendly cleaning products and implementing waste reduction practices.
  • Boosted team productivity by implementing efficient workflow processes and communication channels.
  • Developed strong relationships with clients through consistent communication and attentive service.
  • Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
  • Managed janitorial staff scheduling, ensuring adequate coverage for all facilities.
  • Reduced employee turnover through effective hiring, training, and performance management.

Retirement Services Specialist

TIAA
09.2007 - 08.2018
  • Enhanced client satisfaction by efficiently addressing inquiries and resolving retirement plan issues.
  • Streamlined processes for better customer service, implementing effective communication strategies with clients.
  • Assisted clients in navigating complex retirement plans, simplifying information for easier decision making.
  • Contributed to team success by consistently meeting or exceeding performance goals and expectations in the Retirement Services Specialist role.
  • Stayed current with industry trends and regulations, providing up-to-date guidance to clients on their retirement plans.
  • Delivered comprehensive training sessions for new employees, sharing knowledge of best practices in the field of retirement services management.
  • Participated in ongoing professional development opportunities to enhance expertise in the area of retirement planning and services provision.
  • Managed sensitive customer data with utmost discretion, adhering to strict privacy and security protocols.
  • Consistently provided excellent customer service, earning positive feedback from clients and contributing to a strong reputation in the retirement services industry.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Reduced processing time by meticulously reviewing and updating client records on a regular basis.
  • Collaborated with cross-functional teams to ensure optimal delivery of retirement services to clients.
  • Maximized efficiency by effectively managing high-volume workloads within tight deadlines.

Underwriting Clerk

Montgomery Insurance Company
08.2000 - 08.2007
  • Enhanced underwriting efficiency by streamlining processes and implementing automated systems.
  • Reduced processing time for applications by optimizing workflow and prioritizing tasks effectively.
  • Improved customer satisfaction with prompt response times and accurate policy documentation.
  • Maintained up-to-date knowledge on industry regulations, ensuring compliance in all underwriting activities.
  • Conducted thorough document reviews to verify the accuracy of applicant information and identify potential risks.
  • Provided training and mentorship to new team members, contributing to their professional growth and overall team success.
  • Ensured timely completion of underwriting tasks by effectively managing workload and meeting strict deadlines.
  • Organized relevant documentation for efficient access by the underwriting team during decision-making processes.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices for underwriting support specialists.
  • Provided exceptional customer service when addressing inquiries or concerns from policyholders or prospective clients regarding coverage details or application status updates.
  • Studied insurance industry changes, remaining up-to-date with the latest trends and protocols.
  • Enhanced department efficiency by streamlining processes for data entry, application review, and documentation.

Data Entry Clerk

Ranstad Staffing Agency
01.1999 - 07.2000
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
  • Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
  • Collaborated with IT department to troubleshoot software issues, leading to a more stable data entry environment.
  • Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
  • Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
  • Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Secured and protected data from unauthorized access by complying with security protocols.
  • Used computer software to store and retrieve data.
  • Checked for accuracy by verifying data and records.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Followed data entry protocols, rules and regulations.
  • Corrected data entry errors to prevent duplication or data degradation.


Ticket Auditor

US Airways Express
07.1997 - 01.1999
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Supported management decision making with accurate financial data analysis and insights from audit findings.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Performed observations and evaluated supporting documents to supplement audit findings.

Education

Certificate In Accounting - Accounting

King's College
Charlotte, NC

High School Diploma -

East Mecklenburg High School
Charlotte, NC

Skills

  • Business Development
  • Data Entry
  • Call Transfers
  • Calls Received
  • Corrective Actions
  • Corporate Structures
  • Regulatory Compliance Understanding
  • Business Partnership Development
  • Dispute Arbitration
  • Building Trust and Relationships
  • Mediation

Timeline

Managing Partner

K & L Janitorial
02.2019 - Current

Retirement Services Specialist

TIAA
09.2007 - 08.2018

Underwriting Clerk

Montgomery Insurance Company
08.2000 - 08.2007

Data Entry Clerk

Ranstad Staffing Agency
01.1999 - 07.2000

Ticket Auditor

US Airways Express
07.1997 - 01.1999

Certificate In Accounting - Accounting

King's College

High School Diploma -

East Mecklenburg High School

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Kizzie Cherry-Henderson