KIZZIE PETERSON
Brandon
Summary
Assisted customers with inquiries and issues to enhance satisfaction. Supported team objectives through diligent work and attention to detail. Participated in training sessions to improve conflict resolution and customer care skills.
Overview
25
25
years of professional experience
Work History
Remote call center agent independent contractor
Easy rest
07.2019 - Current
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Customer Service/ Scheduling
Matrix Medical Network
06.2022 - 02.2024
- Coordinated daily schedules for healthcare providers, optimizing resource allocation and patient appointments.
- Managed appointment confirmations and follow-ups, enhancing communication efficiency with patients and providers.
- Streamlined scheduling processes by implementing new software tools, improving operational workflow accuracy.
- Trained new staff on scheduling systems and best practices, fostering team proficiency in customer service protocols.
Customer service representative remote agent
H2insight
11.2018 - 06.2019
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Provided information about available products and services including membership details and purchase advantages.
Customer service / telemarketer
Interactive marketing services
02.2001 - 11.2004
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Educated customers on promotions to enhance sales.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL06.2008
Administration / management development
Florida metropolitan University
Tampa, FL06.2006
Skills
- Led customer support initiatives in high-volume call centers to enhance service delivery Collaborated with team members to achieve service level agreements through strategic communication Cultivated a positive customer experience by upholding professionalism in all interactions
- Facilitated conflict resolution processes to enhance teamwork and cooperation among colleagues
- Developed and maintained long-term relationships to support organizational growth and success
- Designed and deployed comprehensive recruitment and retention initiatives aimed at improving workforce stability
- Managed execution of payment processing operations to enhance transaction reliability
- Facilitated first call resolution to enhance customer satisfaction through effective inquiry management
- Directed custom order management to guarantee prompt fulfillment and enhance customer satisfaction
- Facilitated effective communication with customers to address inquiries and resolve issues Oversaw complaint resolution processes to promote customer satisfaction Managed accurate documentation of customer interactions and transactions
- Leveraged strong communication abilities to foster effective teamwork and collaboration
- Implemented strategies to enhance organizational structure and streamline workflows for improved efficiency
- Led recruitment efforts for diverse positions, enhancing team talent acquisition Developed and implemented training initiatives to elevate employee performance Streamlined onboarding processes for new hires, fostering a smooth transition into the company
- Managed customer inquiries and issues to elevate satisfaction levels Facilitated efficient resolution of product-related challenges Oversaw accurate documentation of customer interactions for ongoing analysis
- Performed precise data entry to maintain accuracy and reliability of information
- Oversaw organization and maintenance of catalog records to optimize retrieval processes Collaborated with team members to enhance inventory databases, ensuring accurate reflection of stock levels Contributed to the formulation of cataloging procedures that streamlined workflow operations
Timeline
Customer Service/ Scheduling
Matrix Medical Network
06.2022 - 02.2024
Remote call center agent independent contractor
Easy rest
07.2019 - Current
Customer service representative remote agent
H2insight
11.2018 - 06.2019
Customer service / telemarketer
Interactive marketing services
02.2001 - 11.2004
Administration / management development
Florida metropolitan University
Medical Billing And Coding
Ultimate Medical Academy