Kizzie Shaw
Wilmington,DE
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Bank Of America
02.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
LabCorp
11.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Comcast
10.2012 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma - Business Technology
Thomas Mckean High School
Wilmington Delaware 06.2004
Skills
- Materials Transport
- Proofreading
- Quality Control
- Multi-Line Telephone Operation
- Calm and Professional Under Pressure
- Clerical Support
- Professional Telephone Demeanor
- Call Center Operations
- Managing Multiple Tasks
- Computer Proficiency
- Documentation
- Conflict Resolution
- Customer Consulting
- Microsoft PowerPoint
- Microsoft Word
- Credit Card Payment Processing
- Closing Sales
- Multi-Line Phone Talent
- Problem-Solving Ability
Timeline
Customer Service Representative
LabCorp
11.2016 - Current
Customer Service Representative
Bank Of America
02.2015 - 07.2016
Customer Service Representative
Comcast
10.2012 - 07.2015
High School Diploma - Business Technology
Thomas Mckean High School
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