Kizzie Watts
GAUTIER,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Personal Care Assistant
PCS LLC
Ocean Springs, MS
07.2022 - Current
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted with daily living activities, running errands and household chores.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Ran errands for patients, did shopping and picked up other necessities.
Lead Customer Service Representative
VXI Global
Los Angeles, CA
01.2020 - 12.2021
- Planned schedules and workflows based on expected customer demands.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Responded to customer calls and emails to answer questions about products and services.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved overall efficiency [Number]% by anticipating needs and providing outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Provided ongoing guest service.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Alorica
Mobile, AL
01.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer adjustments to maintain financial accounts.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Manager
Carlisle Food Systems
Diberville, Mississippi
06.2016 - 12.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved concerns with products or services to help with retention and drive sales.
- Developed service procedures, policies and standards.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Personal Care Worker
Vision Boarding And Care
Pflugerville, TX
09.2011 - 12.2016
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ran errands for patients, did shopping and picked up other necessities.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
CSR
WALMART, Walmart
Port Arthur, TX
01.2005 - 12.2009
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Associate of Arts - Business
Virginia College - Birmingham
Birmingham, AL 06.2008 - 12.2012
Skills
Tactful communication
Timeline
Personal Care Assistant
PCS LLC
07.2022 - Current
Lead Customer Service Representative
VXI Global
01.2020 - 12.2021
Customer Service Representative
Alorica
01.2018 - 08.2020
Customer Service Manager
Carlisle Food Systems
06.2016 - 12.2018
Personal Care Worker
Vision Boarding And Care
09.2011 - 12.2016
Associate of Arts - Business
Virginia College - Birmingham
06.2008 - 12.2012
CSR
WALMART, Walmart
01.2005 - 12.2009