Summary
Education
Skills
Timeline
Work Availability
Additional Information
SOFTWARE
CURRENT EXPERIENCE
References
Overview
Hi, I’m

Kizzy Boney

Kissimmee,Florida

Summary

  • A current fourth grade Ela/Social-studies Instructor. a multi-talented and customer-focused professional with 20+ years of operational experience in supporting a range of efforts focused on student growth, skills and academic development. A natural leader with a proven history of leading, training, building, and mentoring high-performing teams, person centric approach to problem solving. Equipped with excellent written and oral communication skills and ability to build productive relationship and assist/resolve complex issues. Flexible and versatile; capable of adjusting rapidly to new and challenging situations as well as working with children, teams/independently. Student Support
  • Tolerant, patient
  • Operational Excellence
  • Team Building & Leadership
  • Project Management
  • Complex Problem Solving
  • Student Centered Learning
  • Continuous Improvement
  • Critical Thinking
  • Customer Relationship Management
  • Written & Verbal Communication
  • Strong Presentation skills
  • Data Analytics
  • Excellent time management and organizational skills

Education

University of The West Indies Trinidad And Tobago
Trinidad And Tobago

Bachelor of Science from Psychology And Minor in Human Resource Management
09.2012 - 06.2017

University Overview

Skills

  • School District of Osceola County “Reedy Creek Elementary School”
  • ESE Paraprofessional / Jan 2023 to May 2024
  • Teaching assistant, supporting teachers in the classroom by assisting with classroom management techniques such as responding to disruptions
  • Providing student support, example: children with autism spectrum disorders or other social challenges, support services for students with special needs: classwork, projects, physical, behavioral, and emotional support
  • Secondary observer in the classroom to keep students on task, aid in the prevention of behavioral and emotional triggers, which can assist in preventing potential safety issues
  • During instructional time, duties include walking around the room, observing, providing academic and emotional assistance For example, offering and asking students, if they have any additional questions or explain anything they don’t understand
  • TSTT” Telecommunications Services of Trinidad and Tobago Limited
  • Senior Customer Service Advocate Retention Department Service Recovery Jan 2019 – Mar 2020
  • Ensure customer service satisfaction by training staff on answering inbound calls with a warm and courteous greeting as well as reassuring irate callers/customers with empathy
  • Strived for quick complaint resolutions, achieved benchmark targets of first call resolution of 70%
  • Persuaded customers to retain and not remove their telephone service by assessing customer needs and resolving billing and repair issues
  • Generated repeat business by maintaining enduring customer relationships
  • Met the performance goals of 75% established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
  • Senior Customer Service Representative Queries Department Mar 2002 – Dec 2018
  • Increased query resolutions of all queries accurately, effectively and timely for Residential, Single Business, Internet,\ Blink Entertainment and Fiber customers by over 90%
  • Efficiently analyzed and addressed customer product/services and complaints by utilizing multiple support applications
  • Increased customer retention by 30% while acting as a mediator to diplomatically resolve customer complaints and diffuse tension
  • Provided technical support on a wide range of company products and services
  • Boosted organization efficiency by training Corporate representatives and new staff members on customer service procedures, query resolution and our billing systems
  • Quality Analyst Quality Assurance June 2011 – Nov 2013
  • Dealt with the challenges and opportunities presented by turbulent and complex errors, fatal and non-fatal that invalidates customer transactions and experience
  • Improved efficiency, reduced operational costs whilst increasing productivity by sampling of customer-based calls both internally and externally
  • Recognized by Management and customers for providing exceptional customer service
  • Built and retained customer loyalty through timely and effective one call resolution
  • Customer Service Representative Collections Department Jan 2007 – Aug 2007
  • Scheduled disconnection and reconnection activities on default accounts for Residential, Single Line Business, Internet, and Unmanaged Accounts
  • Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries
  • Ensured the company’s credit policy and processes are adhered by monitoring Credit Reports
  • Improved accuracy, efficiency, and satisfaction by maintaining detailed administrative and procedural processes and manage a wide variety of customer service issues
  • EXPERIENCE
  • BSc in Psychology with a minor specializing in Human Resource Management
  • The University of The West Indies
  • FTCE K-6 (undertaking)
  • Identifying and Reporting Child Abuse
  • Active Assailant Preparedness
  • Creating & Keeping Customers
  • Network & Computer Networking

Timeline

University of The West Indies Trinidad And Tobago
Bachelor of Science from Psychology And Minor in Human Resource Management
09.2012 - 06.2017
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Additional Information
  • Reinforced school curriculum lessons, by reviewing them with students in a small group or on an individual basis. Collaboratively planned and conducted activities, for a balanced program of instruction, which provided students with hands opportunities to question, observe and learn . Ensured IEP adherence, positive classroom environment entered on diversity and inclusion was in compliance with the guidelines. Monitored and tracked student performance, behaviors and recorded data to create progress reports. Worked with students, with moderate to severe autism, behavioral issues to improve educational and self-control skills.

SOFTWARE

SOFTWARE
  • MS Word, Excel, PowerPoint, & Outlook
  • Google. Cis. Adobe Reader. Access care
  • Canvas, canva, google classroom, CRM,

CURRENT EXPERIENCE

CURRENT EXPERIENCE

Koa Elementary School English Language, Reading Writing and Social-Studies Instructor August 2024 to current October 2024. 

References

References
References available upon request.

Overview

5
years of post-secondary education

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Kizzy Boney