Kizzy Freeman
Aurora,IL
Summary
Dynamic and results-driven professional with extensive experience at Amazon as a Forklift Driver. Proven expertise in warehouse operations and safety awareness, optimizing inventory management and enhancing team performance. Strong problem-solving skills and a commitment to excellence have consistently improved workflow efficiency and minimized downtime.
Overview
27
27
years of professional experience
Work History
Warehouse, Forklift Driver
Amazon
Markham, IL
06.2019 - 04.2025
- Maintained equipment by conducting routine inspections and reporting issues.
- Assisted in training new team members on safety protocols and operational procedures.
- Collaborated with team to optimize workflow and minimize downtime during shifts.
- Loaded and unloaded goods efficiently, ensuring accurate inventory management.
Shift Manager, Cashier, Inventory
Wingstop Restaurant
Matteson, IL
06.2015 - 04.2019
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members on customer service protocols and food preparation standards.
- Managed inventory levels, optimizing supply chain processes for efficiency and cost control.
- Implemented operational improvements to enhance service speed during peak hours.
- Resolved customer complaints effectively, fostering a positive dining experience and loyalty.
- Scheduled staff shifts to align with business needs while maintaining labor cost targets.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Collaborated with management on marketing initiatives to drive sales and increase foot traffic.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Scheduled staff to establish adequate coverage during peak business hours.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Cashier
Citgo Gas Station
Markham, IL
09.1998 - 12.2015
- Maintained equipment by conducting routine inspections and reporting issues.
- Assisted in training new team members on safety protocols and operational procedures.
- Collaborated with team to optimize workflow and minimize downtime during shifts.
- Loaded and unloaded goods efficiently, ensuring accurate inventory management.
Education
High School Diploma - All General Studies
Bremen High School
Midlothian, IL06-1994
Skills
- Loading and unloading
- Order picking and processing
- Shipping and receiving
- Warehouse safety
- Warehouse operations
- Order picking
- Materials handling
- Safety awareness
- Inventory staging
- Forklift inspection
- Load planning
- Stock rotation
- Materials movement
- Documentation
- Proper lifting techniques
- Driver accountability
Timeline
Warehouse, Forklift Driver
Amazon
06.2019 - 04.2025
Shift Manager, Cashier, Inventory
Wingstop Restaurant
06.2015 - 04.2019
Cashier
Citgo Gas Station
09.1998 - 12.2015
High School Diploma - All General Studies
Bremen High School