Kizzy Manhart
Loveland,CO
Summary
A dynamic team player with a proven track record at Smokin Daves BBQ & Brew LLC, I excelled in customer service, maintaining a 22% tip rate and an outstanding amount of return customers. Skilled in POS systems and safe food handling, I adeptly managed high-pressure situations, ensuring customer satisfaction and safety, while fostering strong team collaboration and cleanliness standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Smokin Daves BBQ & Brew LLC
09.2019 - 10.2024
- Filled all front of house positions with the exception of bartender and manager. (server, busser, host, trainer, and expo)
- Exhibited strong multitasking abilities, balancing multiple tables and take out orders, while delivering prompt service to everyone.
- Held a consistent percentage of tips and a consistent table turnover rate. ( 22% & 48 minutes)
- Maintained a clean and welcoming dining area to ensure customer satisfaction, as well as a clean and organized server area to ensure safety, efficiency, and punctuality with customers
- Provided attentive service with timely table check-ins and promptly addressed any customer complaints.
- Learned and used both, Tiger POS system and Toast POS system (including hand held).
- Collaborated with team members to consistently provide efficient service to all customers during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through kind interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Showed respectful, responsible leadership when welcoming and training, new staff.
- Completed opening, closing and shift change duties to keep the restaurant working efficiently and help the other employees with their shifts.
- Processed correct orders by communicating with customers and kitchen staff.
- Properly adhered to customer allergens, restrictions, and intolerances by studying the recipe book and working closely with the staff on safe alternatives. (soy, gluten, nut, ect).
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Became TIPS certified in 2023
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Properly checked identification before serving alcoholic beverages.
- Handled high pressure situations with composure, ensuring customer satisfaction.
- Remained calm and professional when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Mountain View High School
Loveland, CO05-2023
Skills
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Safe food handling
- Payment processing
- Memory retention
- Complex Problem-solving
- Time management
- Sales techniques
- Point of sale operation
Accomplishments
- Documented and resolved lack of customer satisfaction with mixed drinks which led to higher liquor sales.
- Reviewing and revising inventory, to reduce the amount of product waste.
- Collaborating with management to find the most cost effective vendors.
- Promoting business personally (off the clock).
- Implemented ideas to better staff morale.
- Purchased items to make certain tasks more efficient for staff and customers.
Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Waitress
Smokin Daves BBQ & Brew LLC
09.2019 - 10.2024
High School Diploma -
Mountain View High School
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