Kizzy Smith
Chicago,IL
Summary
10 Years as an experienced and dedicated 911 Operator with a strong commitment to public safety and emergency response. Skilled in handling high-stress situations with exemplary communication and problem-solving abilities. Proficient in emergency dispatch systems and procedures, ensuring accurate and timely responses. Proven track record of providing calm and professional assistance to callers. Recognized for outstanding service and dedication.
Overview
17
17
years of professional experience
Work History
Police Communications Operator I
Office Of Emergency Management And Communications
09.2013 - Current
- Receives incoming emergency 9-1-1 calls from persons requesting public safety services or assistance
- Receives incoming calls from 3-1-1 or other city numbers from persons requesting non- emergency public safety assistance
- Solicits descriptive information to determine nature of requests and gravity and location of incidents, including potential threats, risks, or hazards that responding police units may encounter and to determine best way to provide service
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Forwards requests for fire and emergency medical services to fire dispatch operations
- Uses Police Computer Aided Dispatch (PCAD) system to create computerized event of non-emergency incidents then Records Division (RD) number can be assigned
- Enters motor vehicle thefts or stolen vehicle parts into Law Enforcement Agencies Data System (LEADS)
- Relays information regarding incidents to citizens, other communications operators, department officials, or other agencies, as required
- Processes calls involving non-English speaking, excited, or suicidal individuals
- Provides on-the-job training for new hires, as required
Admitting Registrar
Evanston Northwestern Healthcare
01.2007 - 08.2013
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Upheld HIPAA regulations and standards for protecting patient information.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-9 and CPT coding guidelines.
Education
Certificate - Medical Office Assistant
The College of Office Technology
Chicago, IL01.2003
High School Diploma -
Holy Trinity High School
Chicago, IL05.1997
Skills
- Active Listening
- Telephone Etiquette
- Emergency Situation Response
- Interpersonal Communication
- Customer Service
- Critical Thinking
- Professional Communication
Accomplishments
United States Army National Guard Veteran
Timeline
Police Communications Operator I
Office Of Emergency Management And Communications
09.2013 - Current
Admitting Registrar
Evanston Northwestern Healthcare
01.2007 - 08.2013
Certificate - Medical Office Assistant
The College of Office Technology
High School Diploma -
Holy Trinity High School
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