KIZZY TEXEIRA
Milwaukee,WI
Summary
Dynamic professional with a proven track record at Sam's Club, excelling in leadership and customer service. Enhanced team efficiency by 45% through strategic training and process improvements. Expertise in performance management and a commitment to operational excellence drive consistent results and elevate customer satisfaction.
Experienced with mail delivery and route management, ensuring punctual and accurate service. Utilizes strong organizational skills to efficiently handle mail and package sorting. Track record of maintaining positive customer interactions and adapting to changing demands.
Professional postal worker with solid track record in mail delivery and route management. Known for reliability, strong organizational skills, and maintaining positive interactions with customers and team members. Adaptable to changing schedules and committed to achieving timely delivery goals.
Overview
5
5
years of professional experience
Work History
City Letter Carrier/ 204 B Supervisor
United States Postal Office
03.2023 - 01.2025
- Managed daily delivery operations,optimizing routes and improving efficiency.
- Provided outstanding customer service by addressing inquiries and resolving issues professionally.
- Maintained 98% on-time delivery while adhering to safety and service standards.
- Improved community satisfaction by maintaining consistent delivery schedules.
- Managed unexpected delivery challenges to maintain reliable service.
- Sorted and organized mail efficiently to streamline delivery process.
- Delivered mail along designated city routes, ensuring timely and accurate distribution.
Prepared Foods Lead Team Supervisor
Sam's Club
10.2021 - 03.2023
- Led and developed a team of 20 + employees, ensuring high performance in customer service and food preparation.
- Increased team efficiency by 35% through training and process improvements.
- Led and developed a team of 20 + employees, ensuring high performance in customer service and food preparation.
- Increased team efficiency by 45% through training.
- Led team meetings to ensure alignment with company objectives and process improvements.
- Implemented operational best practices, reducing waste and improving product quality.
- Maintained compliance with food safety regulations, ensuring a safe and sanitary environment.
Member Service Representative
Sam's Club
10.2019 - 10.2021
- Trained and mentored new employees, improving service efficiency and team performance.
- Resolved escalated customer issues, increasing satisfaction scores by 20% increase in memberships renewals and credit cards applications.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Arts - Administrative Assistance
Interamerican University
Ponce, Puerto Rico 05-2006
GED -
Tavares High School
Ponce, Puerto Rico05-1997
Skills
Mail delivery
Route planning
Address verification
Package handling
Customer Service Excellence
Leadership & Team Development
Process improvement & Efficiency
Training & Staff Development
Performance Management
Sales & Revenue Growth Strategies
Languages
Spanish
Full Professional
English
Full Professional
Timeline
City Letter Carrier/ 204 B Supervisor
United States Postal Office
03.2023 - 01.2025
Prepared Foods Lead Team Supervisor
Sam's Club
10.2021 - 03.2023
Member Service Representative
Sam's Club
10.2019 - 10.2021
Associate of Arts - Administrative Assistance
Interamerican University
GED -
Tavares High School
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