Kizzy Thuston
Houston
Summary
Assists team of office professionals with administrative and organizational needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Fleet Operations Associate
Knight Transportation
Houston
03.2023 - 06.2025
- Ensured timely delivery of freight by maintaining accurate digital logs, shipment documentation, and compliance records.
- Performed detailed vehicle inspections and coordinated maintenance activities, reducing operational downtime by 15%.
- Partnered with dispatch and management to optimize route planning and scheduling, improving delivery efficiency and communication.
Yard Supervisor
Total Transportation
Houston
04.2024 - 06.2025
- 100% DOT compliance.
- Trained and supported new drivers and staff on safety, reporting, and system protocols, reducing compliance errors and incident reports by 20%.
- Maintained accurate inventory and equipment records using digital systems, improving data visibility and decision-making for management.
- Trained new staff on safety protocols and operational procedures in the yard.
- Monitored equipment usage and maintained compliance with safety regulations.
- Provided excellent customer service by anticipating guest needs.
- Coached employees on proper customer service techniques.
Transit Operations Specialist
Houston Metropolitan Transit Authority
Houston
04.2020 - 02.2023
- Operated transit routes in alignment with service schedules, achieving a 98% on-time performance rate.
- Conducted pre-trip and post-trip inspections and maintained digital reports to ensure full compliance with safety and transit regulations.
- Assisted passengers with disabilities through effective communication and adherence to accessibility standards, improving customer satisfaction metrics.
- Collaborated with operations and city management teams to adjust routes and respond to system-wide updates in real time.
- Provided superior customer service to ensure client satisfaction.
Caregiver
Inhome support service
Sacramento
03.1996 - 04.2020
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to medical professionals.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families to address concerns and updates.
- Trained new caregivers on best practices and company protocols.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
GED -
Charles A Jones
Sacramento, CA05-2018
Skills
- Customer service
- Team support
- Verbal and written communication
- Safety & Compliance Management
- Route planning
- Excel
- Teams
- Digital Documentation
Timeline
Yard Supervisor
Total Transportation
04.2024 - 06.2025
Fleet Operations Associate
Knight Transportation
03.2023 - 06.2025
Transit Operations Specialist
Houston Metropolitan Transit Authority
04.2020 - 02.2023
Caregiver
Inhome support service
03.1996 - 04.2020
GED -
Charles A Jones