Kizzy Walker
Charlottesville,VA
Summary
Dedicated and experienced customer service professional with over 16 years in administrative roles across healthcare and office settings. Proven ability to handle complex tasks, including case management and client communication, with a focus on delivering exceptional service. Seeking to leverage my strong organizational and problem-solving skills in a mid-career customer service role, offering a seamless experience in both office and remote environments
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Smartstop Self-Storage
03.2023 - 08.2023
- Greet and take potential leads on a tour of the facility and respond to all customer inquiries or problems in a timely, courteous manner
- Conduct sales of store merchandise as well as storage rentals in person and over the phone
- Administered routine daily inspections of locks, gates, and property
- Ensured timely collections of rent, deposits, and assessed fees and performed daily outbound past-due calls to delinquent accounts
- Followed and enforced any procedures set forth in the operations policy and procedures manual and was responsible for accurate accounting records, petty cash funds, and company credit cards
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Participated in training programs, conferences, and weekly team meetings
- Ensured security and safety and equipped to handle emergency procedures such as fire, criminal activity, accidents, and natural disasters
- Assist with monthly auctions and marketing for the facility according to guidelines requested by the corporate office
- Performed housekeeping duties on all units prior to rental and maintained clean office, restrooms, drive aisles and hallways
- Maintained physical outside property appearance of the facility
- Responsible for making weekly deposits to the bank and running errands as needed
Office Assistant
Unique Services INC
07.2018 - 03.2023
- Greeted visitors or callers daily to handle questions or direct to appropriate staff
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow
- Collected payments, issued receipts and updated accounts to reflect new balances
- Made outbound calls to delinquent accounts
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation
- Maintained business records by updating customer information
- Dispersed incoming mail to correct recipients throughout office
- Made orders for new office supplies based on demand and budgetary restraints
- Updated financial, customer and business records in company databases
- Monitored calendars and scheduled appointments based on availability and established load limits
- Routed agreements, contracts and invoices to correct recipients
- Collected and coded various documents to prepare for filing, storage and processing
- Kept office records organized and supplies well-stocked for optimal team performance
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Associate
Fast Mart
10.2017 - 07.2018
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Improved customer service wait times to mitigate complaints
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
Medical Billing and Coding -
Penn Foster Career School
Scranton, PA05.2026
High School - General Education
Charlottesville High School
Charlottesville, VA12.2004
Skills
- Administrative support
- Customer service
- Payment transactions
- Account collections
- MS Office
- Relationship development
- Communications
- Problem resolution
- Time-management
- Organization
- Leadership
- Data Entry
- Call Center
- Detail-Oriented
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Active Listening
- Critical Thinking
Certification
- Debt Management and Financial Planning, Alison Online Courses, 02/01/23
- Sales and Negotiation, Alison Online Courses, 02/01/23
Timeline
Assistant Store Manager
Smartstop Self-Storage
03.2023 - 08.2023
Office Assistant
Unique Services INC
07.2018 - 03.2023
Customer Service Associate
Fast Mart
10.2017 - 07.2018
High School - General Education
Charlottesville High School
- Debt Management and Financial Planning, Alison Online Courses, 02/01/23
- Sales and Negotiation, Alison Online Courses, 02/01/23
Medical Billing and Coding -
Penn Foster Career School
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