KJ Jones

• Maintain a clean and safe work environment, adhering to all health department regulations and guidelines.
• Schedule and receive food and beverage deliveries, adhering to food cost and budget.
• Check and test foods to verify quality and temperature.
• Mentor and train new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Conduct daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Reduce food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Inspect stock to identify shortages, replenish supply and maintain consistent inventory.
• Collaborate with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Consistently meets or exceeds local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Streamlined the checkout process for faster service, leading to increased customer loyalty.
• Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
• Managed high volume sales periods effectively, ensuring prompt service during peak hours.
• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Led cashiers and associates in providing thoughtful customer service.
• Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.

•Supervise and coordinate package sorting and shipping processes to ensure timely and accurate delivery.

• Lead a team of 15 employees, providing training, performance feedback, and coaching to ensure operational efficiency.

• Monitor inbound and outbound shipments, ensuring that all packages are processed and dispatched according to FedEx standards.

• Manage shift schedules, track productivity, and ensure staffing levels meet operational demand.

• Collaborate with management to optimize warehouse layout, improve workflow, and address bottlenecks.

• Ensure adherence to all safety protocols and procedures, reducing workplace accidents