KJ Keogh
Post Falls,ID
Summary
Seasoned senior store management team member adept at merchandising disciplines, effective execution of priorities, and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
27
27
years of professional experience
Work History
Senior Retail Store Management
Lowe's
Coeur D Alene, ID
08.2021 - Current
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Coordinated stock replenishment processes as needed based on sales trends.
- Monitored employee performance and provided feedback on a regular basis.
Pastor
Sovereign Hope Church
Missoula, Montana
08.2007 - 07.2021
- Conducted periodic reviews of church policies and procedures to ensure compliance with laws and regulations.
- Met with individuals seeking counseling or advice on personal matters.
- Facilitated conflict resolution among church members.
- Developed long-term strategies for growth of the ministry.
- Participated in ministerial conferences and other professional development opportunities.
- Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
- Led Bible study classes and facilitated small group discussions.
- Created discipleship programs for youth and adults.
Senior Retail Store Management
Lowe's
Upland, CA
09.1998 - 07.2007
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Handled cash register transactions accurately while providing excellent customer service.
- Ensured all safety protocols were followed at all times by staff members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
Education
High School Diploma -
Sentinel High School
Missoula, MT06-1978
Skills
- Sales management
- Customer service
- Staff scheduling
- Cash handling
- Performance metrics
- Stock replenishment
- Safety compliance
- Problem solving
- Budget management
Affiliations
I have two personal and professional goals. They are rooted in my private, but ordinary life with my wife and me. They are my mission statement. First, lofty or not, I want to be part of redemption stories where people discover something about themselves that brings renewed meaning and purpose to their lives. Second, I want to foster a healthy culture in any group I am involved with that quietly duplicates itself.
Timeline
Senior Retail Store Management
Lowe's
08.2021 - Current
Pastor
Sovereign Hope Church
08.2007 - 07.2021
Senior Retail Store Management
Lowe's
09.1998 - 07.2007
High School Diploma -
Sentinel High School
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