Kelvin Brewington
Loudoun County,Virginia
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
5
5
years of professional experience
Work History
Manager
General nutrition company
04.2018 - 07.2023
- Manager of a top-selling store, increasing sales and customer influences by 30% (six months)
- Provided exceptional customer service to support store growth and revenue
- Key player in store customer ‘excellent’ reviews, creating a positive and inclusive work culture, and an engaging customer experience
- Consistently exceeded individual and store sales targets
- Recognized by management for effort(s)
- Troubleshoot POS system and coordinate corrective action for continuity of sales
- Responsible for all cash register operations, transactions, cash reconciliations, and cash deposits, using strict adherence to company policies and procedures
- Developed risk management tactics to identify risk in supply chain, market trends and risky customer behavior; discussed strategies with management for action as deemed appropriate
- Responsible for store opening and closing procedures, and store security measures
- Tracked data analysis tools to improve store metrics and study consumer behavior
- Provided exceptional customer service by engaging with customers, representing company professionally, and showcasing product offerings with expertise and enthusiasm
- As store manager, delegated tasks, and responsibilities to sales team (3)
- Coached and mentored team members to ensure knowledge and skills for success in their roles
- Conducted team training to ensure compliance standards (PCI DSS), enhance product knowledge, supplement education, and sales techniques
- Collaborated with the visual merchandising team to create visually appealing displays, proper product placement and adherence to merchandising guidelines
- Managed inventory levels and facilitated store bulk purchases with executive management
- Managed store inventory to maintain optimal levels and store efficiency
- Assisted in planning and executing promotional activities, events, and product launches to drive customer engagement and increase sales
- Actively participated in community outreach programs to foster relationships with local customers
Information Technology Technician
Planet Selfie
04.2020 - 12.2022
- Customer oriented, conscientious, Help Desk Tier 1 professional experience, exceptional multi-tasking, technical, communication, analysis, problem solving, and customer service skills
- Assisted in monitoring and troubleshooting incidents based on established documentation to identify the nature and resolution of problems
- Performed escalation, internal or external, as needed
- Responsible for routing incoming requests, incidents, or changes to the appropriate resolver groups if unable to troubleshoot the incident based on the established list of responsibilities
- Triaged customer's issue for technical equipment, identifying the root cause in a timely manner
- Created, collected, prioritized, and managed issue tickets effectively using Jira
- Monitored data systems to effectively evaluate information system performance
- Preformed hardware test on Ram modules and hard drives to identify faulty hardware and help diagnose any issues correctly
- Provided hardware/software support, documentation, support logs and other related information throughout the troubleshooting process
- Communicated processes step by step with staff (customers) over the phone, and at times in person, troubleshoot technical concerns
- Facilitated support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction
- Effective communication and interpersonal skills amongst team members and customers
Education
B.S. - Cyber Security
Old Dominion University
Norfolk, VA12.2023
Skills
- Incident Response Management
- Intrusion Test Oversight
- Data Security
- Regulatory Compliance
- Developing Security Plans
- Risk Mitigation
- Resource Allocation
- IDS Integration
- Information Auditing
- Deductive Reasoning Skills
- Best Practices Implementation
- NodeJs
- Critical Thinking Skills
- Wireshark Software
- Business Needs Analysis
- Attention to Detail
- Data Exports
- Query Tools
- Data Analysis
- Operations Analysis
- Needs Assessments
- Technical Writing
- Customer Needs Assessment
- Workflow Analysis
- Interpersonal Communication
- Data Recovery
- Sequencing Determination
- Analytical Thinking
- Cybersecurity
- Data Entry
- Information Governance
- Security Metrics
- Telecommunications Systems
- Disaster Recovery
- Security Planning
- Security Needs Assessment
- Risk Assessment
- Security Assurance
Qualifications Summary
Information Security Professional with expertise in concepts, terms, processes, policy, and the implementation of information security. Proven ability to navigate the latest security measures throughout the information system life cycle. Adept at solving complex problems involving diverse information systems, with a sharp understanding of critical and non-critical systems and networks. Possess strong written communication skills and thrive in collaborative team environments. Highly skilled Digital Forensics and Network Security Professional with a strong foundation in Windows and Linux environments. Proven expertise in forensic analysis techniques, encompassing traditional disk image analysis, volatile memory analysis (RAM), and malware analysis. Well-versed forensics tools such as Forensic Toolkit (FTK). Adept at maintaining case documentation and presenting forensic findings to align with corporate objectives. I hold a bachelor’s degree in cyber security and a certification in Digital forensics from Old Dominion University.
Community Service
- Northern Virginia Chamber of Commerce, 2021, Present
- Association for Information Science and Technology, 2022, Present
- Society for Human Resource Management, 2023, Present
Timeline
Information Technology Technician
Planet Selfie
04.2020 - 12.2022
Manager
General nutrition company
04.2018 - 07.2023
B.S. - Cyber Security
Old Dominion University
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