Hannah Lafountain
Waterville,VT
Summary
Committed and hard working individual, with years of experience within the customer service and medical fields. I am dedicated to resolving issues and fulfilling individual needs. A creative problem solver and team player, that is eager to further my career.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgical Room Specialist
UVM Medical Center
2020.10 - Current
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
- Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
- Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
Cashier/Food Service
Cupboard Deli And Bakery
2016.05 - 2020.09
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels and awareness for any potential fraud
Licensed Nursing Assitant Student
The Manor/Copley Hospital
2018.04 - 2018.05
- Collaborated on group projects to complete professional deliverables.
- Participated in lecture classes and asked compelling questions to further solidify learning.
- Worked with industry professionals to further drive learning goals.
- Demonstrated team problem solving skills when assisting to a patients needs.
- Displayed flexible thinking skills and adapted to any immediate change
- Provided support to a variety of different individuals
Education
No Degree - General Education
Clinton Community College
Plattsburgh, NY05.2020
High School Diploma -
Lamoille Union High School
Hyde Park, VT06.2019
Early College - General Education
Northern Vermont University - Johnson
Johnson, VT05.2019
No Degree - Licensed Nursing Assistant
Green Mountain Technology & Career Center
Hyde Park, VT06.2018
Skills
- Supply Management
- Advanced Written and Verbal Communication
- Conflict Resolution
- Expert Problem Solving
- Team Player
- Cash Register Operations
- Payment Processing (card, cash, and checks)
- Multi-tasking Ability
- Time Management Skills
- Staff Training
- Adaptability
- Customer Service and Assistance
- Work Ethic and Integrity
- Takes Precaution to all Confidentiality
Certification
- Licensed Nursing Assistant - 5/29/2018 to 5/29/2020
- CPR / AED / First-Aid (Infant - Child - Adult) - Exp. 3/21/2024
- Personal Care Attendant - Certified 01/2018
References
Clarissa Burbank (814)-243-6282 clarissa.burbank@uvmhealth.org (co-worker)
Leslie Reynolds (802)-730-4550 leslier28@yahoo.com (friend)
Sierra LeBlanc (802)-777-8744 sierra.a.leblanc@gmail.com (friend)
Timeline
Surgical Room Specialist
UVM Medical Center
2020.10 - Current
Licensed Nursing Assitant Student
The Manor/Copley Hospital
2018.04 - 2018.05
Cashier/Food Service
Cupboard Deli And Bakery
2016.05 - 2020.09
No Degree - General Education
Clinton Community College
High School Diploma -
Lamoille Union High School
Early College - General Education
Northern Vermont University - Johnson
No Degree - Licensed Nursing Assistant
Green Mountain Technology & Career Center
- Licensed Nursing Assistant - 5/29/2018 to 5/29/2020
- CPR / AED / First-Aid (Infant - Child - Adult) - Exp. 3/21/2024
- Personal Care Attendant - Certified 01/2018
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