Kjerstyn "KJ" Hansen
Texas City
Summary
Accomplished strategic-thinking professional with 10+ years of individual focused support, customer service experience, and public speaking skills. Proven record of moving organizations to increased productivity by mentoring staff and optimizing procedures with proven leadership and organizational skills.
Overview
15
15
years of professional experience
Work History
INTELLECTUAL, DEVELOPMENT, & DISABILITY SERVICE COORDINATOR
The Gulf Coast Center
01.2016 - Current
- Coordinates and monitors services for individuals with Intellectual & Developmental Disabilities
- Provides assistance in accessing medical, social, educational and other appropriate services and supports that will help an individual achieve a quality of life and community participation acceptable to him or her as described in the plan of services
- Administer functional behavior assessments, service planning and coordination, and monitoring/crisis prevention
- Support and assist the client in achieving the desired personal goals
- Utilizes different Microsoft software including Word, Excel, PowerPoint, Teams comfortably
DELIVERY SPECIALIST
O'Reilly Auto Parts
05.2012 - 01.2016
- Deliver ordered parts in timely manner
- Provided courteous service
- Establish/strengthen business relationships
- Deliver parts and/or products to installer customers in a safe and efficient manner
- Collect money on C.O.D
- Deliveries and pick up customer returns
- Provide all retail and installer customers with a high level of service
- Support store management in accomplishment of assigned tasks
- Fill customer orders from stock and place orders when requested items are out of stock
- Assist customers, such as responding to customer complaints and updating customers on backordered parts
- Mark and store stockrooms according to prearranged systems
- Examine returned parts for defects and exchange defective parts or refund money
- Manage shipments by researching shipping methods, costs, and tracking packages
- Advise customers on substitution or modification of parts when identical replacements are not available
COLLEGE CAMPUS CAFETERIA SUPERVISOR
Sodexo
01.2010 - 06.2014
- Customer Service oriented
- Preparation of food - daily, catering and special events
- All aspects of clean-up
- Motivating, developing, and directing people as they worked, identifying the best people for the job
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
- Analyze operational problems, such as theft, wastage, and establish procedures to alleviate these problems
- Control inventories of food, equipment, and small ware, and report shortages to designated personnel
- Inspect supplies, equipment, and supply requirements, based on master menu
- Assign duties, responsibilities, and workstations to employees in accordance with work requirements
Education
Bachelor of Arts - Social Science Teaching (6 -12)
Bethany College
Lindsborg, KS01.2014
Diploma -
Texas City High School
Texas City, TX05.2009
Skills
- Customer Service
- Training and Education
- Cultural Sensitivity
- Individualized Support
- Hardworking
- Attention to Detail
- Collaborative Team Player
- Critical Thinking Skills
- Consistently Dependable
- Behavioral Support/ Crisis Intervention
Certificates And Courses
- CPR/First Aid/AED - Certified
- ASIST (Applied Suicide Intervention Skills) - Certified
- SAMA Facilitator [Satori Alternatives to Managing Aggression]
- Crisis Intervention for Individuals with Developmental Disabilities
Timeline
INTELLECTUAL, DEVELOPMENT, & DISABILITY SERVICE COORDINATOR
The Gulf Coast Center
01.2016 - Current
DELIVERY SPECIALIST
O'Reilly Auto Parts
05.2012 - 01.2016
COLLEGE CAMPUS CAFETERIA SUPERVISOR
Sodexo
01.2010 - 06.2014
Diploma -
Texas City High School
Bachelor of Arts - Social Science Teaching (6 -12)
Bethany College
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