Lemia Awad
Cairo
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
3
3
years of professional experience
Work History
Customer Relationship Manager
Abu Alfadil Plaza
Khartoum
01.2022 - 04.2023
- Collecting and analyzing customer data Using CRM systems to manage relationship.
- Developing new ways to meet customers' needs.
- Handling customer complaints.
- Overseeing the interactions between customers and key team members.
- Developing marketing campaigns to attract new customers.
- Collaborating with sales, marketing, customer service and operation teams to improve customer experience.
- Generated reports on customer feedback and identified areas of improvement.
- Resolved customer complaints in a timely manner.
- Collaborated with other departments to ensure successful implementation of projects.
HR
Kush Medical Center
Khartoum
05.2022 - 04.2023
- Plan and manage recruitment and selection of staff identify and manage training and development needs for employees.
- Administer HR policies and procedures.
- Ensure compensation and benefits are in line with medical center policies and legislate.
- Implement and monitor performance management system.
- Maintain the human resource information system and employee database.
- Coordinate employee safety, welfare and wellness.
- Maintain knowledge of legal requirements and government reporting.
Sales Manager
PRO Partner
Khartoum
02.2020 - 02.2021
- Delivered engaging sales presentations to new clients, Explaining technical information in simplified language to promote features and increase client base.
- Developed value-added solutions and approaches by leveraging trends in customer marketplace and industry.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Monitored customer buying trends, market conditions and competitors action to adjust strategies and achieve sales goals.
Education
Diploma - Information Technology
The National Ribat University
Khartoum02-2018
Digital Media
Media Courses .Ahfad University
Khartoum05.2017
Skills
- Sales operation
- Direct sales
- Windows & Office tools (MS Word, Excel, PowerPoint)
- Sales Proficiency
- Research and Due Diligence
- Account Management
- Customer Relations
- Odoo ERB system
- Schedule Management
- Training Programs
- Training and Mentoring
- Customer Service
- Project Planning
- Cost Control
- Human Resources Management
- Business Development
Languages
English
Full Professional
Arabic
Native/ Bilingual
References
References available upon request.
Timeline
HR
Kush Medical Center
05.2022 - 04.2023
Customer Relationship Manager
Abu Alfadil Plaza
01.2022 - 04.2023
Sales Manager
PRO Partner
02.2020 - 02.2021
Diploma - Information Technology
The National Ribat University
Digital Media
Media Courses .Ahfad University