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Experienced Engineer
Summary
Results-oriented professional with extensive experience in account management and customer service. Skilled in facilitating client interactions and leading training sessions, contributing to improved outcomes and client satisfaction. Committed to leveraging communication skills to drive engagement.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Ascend Performance Materials
Deansboro, New York
09.2021 - Current
- Provided product knowledge and support for effective client engagement.
- Coordinated account reviews to assess client performance and feedback.
- Facilitated communication between clients and operational teams for issue resolution.
- Led training sessions for new team members on relationship management practices.
Deputy Manager
Securitas Security Services USA
Seabrook, Texas
05.2020 - 08.2021
- Managed daily security operations and staff schedules at client sites.
- Trained new security personnel on protocols and emergency procedures to ensure compliance and readiness.
- Coordinated with law enforcement during incidents and investigations to ensure thorough resolution and communication.
- Developed detailed incident reports on security breaches and responses to enhance response strategies.
- Inspected security equipment for functionality and adherence to standards.
- Conducted regular patrols to ensure safety and compliance with regulations.
Education
Associate of Applied Science - Communication Design
Regent University
Virginia Beach, VA07-2020
High School Diploma -
Regent University
Virginia Beach, VA07-2018
Skills
- Account management
- Client engagement
- Relationship building
- Customer service
- CRM software
- Data analysis
- Communication skills
Websites
Languages
English
Native/ Bilingual
Romanian
Full Professional
German
Professional
Accomplishments
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Timeline
Relationship Manager
Ascend Performance Materials
09.2021 - Current
Deputy Manager
Securitas Security Services USA
05.2020 - 08.2021
Associate of Applied Science - Communication Design
Regent University
High School Diploma -
Regent University