Summary
Overview
Work History
Education
Skills
Timeline
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Kerry Evans

Middletown,DE

Summary

Results-driven Human Resources Operations Professional offering 15+ years in achieving positive human resources results for companies focused on growth. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Onsite Program Manager

Randstad USA
03.2023 - Current
  • Team management: building and managing program staff
  • This includes recruiting, hiring, onboarding, orientation, and performance management
  • Coordinating with internal and client department heads to ensure smooth execution of the program
  • Stakeholder management: Establish and maintain relationships client leaderships and business partners
  • Ensuring their requirements and expectations are met on all KPIs (productivity, quality attendance and reporting) and address any concerns that arise
  • Employee relations: support and manage employee issues and provide recommendations and support, partnering with Human Resources (from inception to conclusion)
  • Identifying opportunities and making recommendations for process improvement through analyzing data, outcomes, and client employee feedback
  • Reporting and documentation: generating regular progress reports and status updates for program stakeholders
  • Systems/Software used: Microsoft office suite, Enterprise Analytics Platforms (RFO, Happio), Fieldglass
  • Analyzed customer feedback data to identify areas of improvement in existing services or products offered by the organization.
  • Implemented process improvements based on industry best practices as well as customer feedback.
  • Resolved conflicts among stakeholders when needed while maintaining professional relationships.
  • Provided regular updates regarding program status to executive leadership team members at weekly meetings.
  • Addressed inquiries from employees and management regarding new-hire activity and ongoing employee relation issues.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Onsite Manager

Staffing A to Z
09.2022 - 03.2023
  • Provide high level customer service and ensure compliance to all company's rules and regulations
  • Ensure customer satisfaction by responding to customer enquiries in responsive manner
  • Manage daily on-site operations such as headcount, check-ins of employees to ensure staff's availability during working hours
  • Organize business review meetings with clients to improve performance continuously and qualitatively
  • Monitor all company activities and ensure compliance with company procedures and policies
  • Develop and maintain relationship with management and supervisors to resolve employee issues, concerns and grievances as per existing company policy
  • Maintain weekly temporary payroll and employee personal files to facilitate effective personnel management.

Program Manager

Impact Health
12.2020 - 06.2021
  • Managed a geographically dispersed programs at 17 various locations (Nationally)
  • Lifecycle event management of Federal, State Government and Commercial entities (Professional Sports, Finance and Fashion)
  • Communicated regularly with the C-Suite executives at company
  • Represented the company on various program initiatives
  • Manage daily reporting metrics and roll up for headquarters and clients
  • Improved and rewrote standard operating procedures; developed new processes and procedures to be implemented across the country
  • Assisted the Information Technology team with suggestions on how to capture necessary data and streamline the database for employees in the field
  • Company POC for all program locations and client interactions
  • Mitigated/facilitated employee relations issues in conjunction with Human Resources
  • Mentored and trained personnel on daily tasking for individual roles
  • Supported and provided input on strategy and implantation of long-term company planning
  • Training of all field staff on position standard operating procedures and technologies/equipment
  • Worked directly with clients and the sales department on objectives and desired outcomes for contracted programs throughout the duration of the contract
  • Managed and facilitated client communications within various company departments
  • Responsible for all program logistics (personnel, supplies, and equipment)
  • Responsible for ensuring all policies and procedures are being adhered to by staff and facility
  • Frequent travel to all locations
  • Managed approximately 50 people on a daily basis
  • Responsible for P&L of each managed program and provided analysis and recommendations to improve efficiencies.

Program Manager (Military Funeral Honors Program (MFHP)/Survivor Outreach Services)

Department of Defense (New Jersey National Guard)
05.2011 - 05.2018
  • Performed program development and the coordination of functions for the MFHP
  • Developed, implemented, interpreted, and published SOPs, policies, operating regulations, and procedures
  • Managed/Supervised Forty-One (41) full-time/part-time staff
  • Developed, managed, and coordinated MFHP training for the State of NJ in line with Federal requirements
  • Served as the primary point of contact, coordinator, and advisor for questions regarding Military Funeral Honors and Survivor Outreach Services
  • Provided advisory services to family members of deceased military members, and served as a liaison between the family, funeral directors, veterans services organizations, Veteran Affairs offices, National Guard Bureau, Regional CAC, and other military services
  • Interacted with the community by providing briefings on the capabilities of the program, eligibility requirements, and procedures to receive Honors, as well as the training for Funeral Honors
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Assisted in developing training materials for new hires involved in the program activities.
  • Oversaw program compliance with requirements, schedule and budget.
  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Education

Bachelor of Science - Information Technology

Rowan College
Mount Laurel, NJ
04-2026

Skills

  • Issue Resolution
  • Teamwork and Collaboration
  • Team Leadership
  • Problem Resolution
  • Managing Operations and Efficiency
  • Customer Relationship Management
  • Hiring and Training
  • Process Improvement
  • Payroll Administration
  • New Employee Orientation
  • Recruitment
  • Performance Assessment
  • Employee Onboarding and Orientation
  • Employee Handbook Development
  • Performance Appraisal
  • Compliance
  • Recruitment and hiring
  • Employee Retention
  • HR information systems
  • PeopleSoft HRMS
  • HRIS applications proficient

Timeline

Onsite Program Manager

Randstad USA
03.2023 - Current

Onsite Manager

Staffing A to Z
09.2022 - 03.2023

Program Manager

Impact Health
12.2020 - 06.2021

Program Manager (Military Funeral Honors Program (MFHP)/Survivor Outreach Services)

Department of Defense (New Jersey National Guard)
05.2011 - 05.2018

Bachelor of Science - Information Technology

Rowan College

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Kerry Evans