Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yontare Allison

Athens,GA

Summary

Knowledgeable Student talented at learning quickly and adding value to any team. Strong history of successful projects using leadership, communication and teamwork to complete tasks. Solid academic achievement paired with demonstrated commitment and integrity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
02.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Retail Sales Associate

GNC Live Well
02.2020 - 11.2020
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed all company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.

Smoothie Maker

Smoothie King
01.2019 - 07.2019
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Served drinks and prepared specialty beverages.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Demonstrated proficient knowledge of menus, services and promotions offered to assist customers and team members.
  • Counted cash drawer at end of shift and prepared bank deposits.
  • Answered questions about menus, giving guests list of items included in dishes when asked.
  • Counted and balanced register following each shift.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.

Commissary Bagger

Virginia Beach Commissary
09.2015 - 08.2016
  • Engaged customers in friendly conversation, carefully handled bagged items, offered additional services and thanked customers for business.
  • Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
  • Retrieved grocery carts from parking lot and returned to appropriate areas.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Bagged customer items in alignment with industry best practices.
  • Illustrated solid work ethic and commitment through consistent attendance.
  • Collected empty carts and returned groups to store.

Education

Bachelor of Science - Cyber Security

Western Governors University
Salt Lake City, UT
07-2025

Skills

  • Threat Detection and Analysis
  • Risk Assessment and Mitigation
  • Network Fundamentals
  • Security Controls Implementation
  • System Hardening
  • Cryptography and Encryption
  • Incident Response
  • Monitoring and Log Analysis
  • Identity and ACcess Management
  • Vulnerability Scanning and Management
  • Network Security
  • Compliance and Regulatory Awareness
  • Tools
  • Communication and Reporting
  • Troubleshooting and Problem-solving

Certification

  • CompTIA Certification -

Security+,

Security Pro,

Network Pro


  • Information Technology Specialist
  • Microsoft Office Specialist Associate
  • Microsoft Office Specialist Expert
  • Google IT Support


Timeline

Member Service Representative

Planet Fitness
02.2022 - Current

Retail Sales Associate

GNC Live Well
02.2020 - 11.2020

Smoothie Maker

Smoothie King
01.2019 - 07.2019

Commissary Bagger

Virginia Beach Commissary
09.2015 - 08.2016

Bachelor of Science - Cyber Security

Western Governors University

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Yontare Allison