Kristy Libby
Atlantic,IA
Summary
Accomplished professional with experience in management, team leadership, and relationship building, seeking to leverage strong organizational and communication skills as an Accounts Payable/Payroll Specialist. Proven track record in managing complex operations and driving process improvements. Ready to contribute to and support a dynamic team environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Registration
Cass Health
03.2017 - Current
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Formulated long-term objectives while managing day-to-day operations.
- Managed multiple projects simultaneously while staying within deadlines.
- Provided leadership in times of crisis or change initiatives.
- Established performance metrics to track progress and success of initiatives.
Front Desk Receptionist
Boulders Inn & Suites
01.2015 - 06.2018
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Monitored front desk traffic to support customer satisfaction.
- Maintained cleanliness and organization of public areas and conference rooms.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring workforce and accuracy.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
Front Desk Manager
Cass Health
03.2011 - 03.2017
- Oversaw front desk operations for staff productivity, and operational efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Established team priorities, maintained schedules and monitored performance.
Certified Medication Aide
Partnership for Progress/Willow Heights
10.2009 - 12.2013
- Maintained compliance with HIPAA guidelines while handling sensitive patient information.
- Utilized strong organizational skills to ensure accurate record keeping of all medications administered.
- Demonstrated ability to accurately administer medication, following established protocols and procedures.
- Developed positive relationships with patients and their families through compassionate care delivery.
- Looked for changes in residents' day and personal care needs to update personal resident care plan.
Receptionist
Atlantic Medical Center
03.1997 - 03.2011
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Education
Associate of Applied Science - Administrative Assistant with Medical Emphasis
Iowa Western Community College
Atlantic, IAGeneral Education Diploma - General
Iowa Western Community College
Atlantic, IASkills
- Relationship building
- Project management
- Problem-solving
- Verbal and written communication
- Decision-making
- Team management
- Staff development
- Time management
- Goal setting
Certification
Certified Healthcare Access Manager
Timeline
Director of Registration
Cass Health
03.2017 - Current
Front Desk Receptionist
Boulders Inn & Suites
01.2015 - 06.2018
Front Desk Manager
Cass Health
03.2011 - 03.2017
Certified Medication Aide
Partnership for Progress/Willow Heights
10.2009 - 12.2013
Receptionist
Atlantic Medical Center
03.1997 - 03.2011
Associate of Applied Science - Administrative Assistant with Medical Emphasis
Iowa Western Community College
General Education Diploma - General
Iowa Western Community College
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