Keijonai Johnson
Albany,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
IHG Hotels & Resorts
08.2023 - 09.2023
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled 50+ incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Customer Service/Ramp Agent
Southwest GA Regional Airport
08.2022 - 06.2023
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on ramp area.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Expedited boarding processes for passengers requiring assistance, providing courteous service while ensuring accessibility needs were met.
- Assisted 50+ passengers with special needs, ensuring comfortable and hassle-free travel experience.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
Fitness Center Attendant
Piedmont University
08.2021 - 05.2022
- Maintained accurate records of member attendance, equipment maintenance, and incident reports to provide valuable insights for facility improvements.
- Conducted regular facility inspections, identifying areas needing improvement or repair to maintain a safe and efficient workout environment.
- Educated members on using gym equipment safely and effectively to minimize injuries while maximizing results from workouts.
- Monitored fitness equipment usage to ensure safety and proper functioning, leading to fewer accidents and malfunctions.
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Offered accurate and up-to-date information and advice on fitness.
Education
Diploma of Dental Assisting - Dental Assisting
Albany Technical College
Albany, GA07.2024
Piedmont College
Demorest, GAHigh School Diploma -
Monroe High School
Albany, GA05.2021
Skills
- Proficient in customer service
- Strong organizational skills
- Guest Relations
- Room assignments
- Information Protection
- Safety and security procedures
- Credit and cash payments
- Listening Skills
- Time Management
- Microsoft Office
- AED Operation
- First Aid Expertise
Timeline
Front Desk Agent
IHG Hotels & Resorts
08.2023 - 09.2023
Customer Service/Ramp Agent
Southwest GA Regional Airport
08.2022 - 06.2023
Fitness Center Attendant
Piedmont University
08.2021 - 05.2022
Diploma of Dental Assisting - Dental Assisting
Albany Technical College
Piedmont College
High School Diploma -
Monroe High School
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