Kayla Joseph
Tulalip,WA
Summary
Dynamic and results-oriented professional with a proven track record at Tulalip Tribes, adept in enhancing customer relationships and streamlining processes. Excelled in managing financial activities and providing exceptional administrative support, showcasing strong organizational skills and effective conflict management. Demonstrated proficiency in technology and a commitment to maintaining confidentiality, significantly contributing to operational efficiency.
Overview
15
15
years of professional experience
Work History
Finance Assistant
Tulalip Tribes
Tulalip, WA
09.2021 - Current
- Answer telephone and take messages for Department
- Assist customers by answering questions or direct to appropriate staff
- Type, photo copy, fax and other clerical duties necessary
- Assist youth and families with the application process, and helping obtain proper attachments for assistance
- Keep record of what services have been utilized by youth
- Customer relations
- Keep good relationship with program providers to ensure authenticity
- Use spreadsheets, review on a regular basis current running balances of youth service activity budgets
- Follow established policies and procedures of Youth Services Program
- Coordinate the delivery of Youth Services direct assistance program ensuring all requirements are met, tracking to ensure that duplicate payments are not processed, ensuring that all check/purchase orders are processed in a timely manner and monitoring the budget line items
- Filling in and work with the Education advocates, culture and recreational specialist
- Ability to maintain efficient filing system
- Cash flow
Property Management Assistant
Quil Ceda Village
Quil Ceda Village
02.2015 - 09.2021
- Performed common office and administrative procedures
- Operation of personal computer and standard office programs and equipment
- Team player
- Reviewed and submitted all bills, charges and fees into the bill payment system
- Maintains, inventories, orders, collects, and distributes supplies and/or required equipment
- Scheduled meetings, made training and travel arrangements, and maintains calendars for the organization
Finance Assistant
Tulalip Tribes
Tulalip, WA
09.2013 - 10.2014
- Answer telephone and take messages for Department
- Assist customers by answering questions or direct to appropriate staff
- Type, photo copy, fax and other clerical duties necessary
- Assist youth and families with the application process, and helping obtain proper attachments for assistance
- Keep record of what services have been utilized by youth
- Customer relations
- Keep good relationship with program providers to ensure authenticity
- Use spreadsheets, review on a regular basis current running balances of youth service activity budgets
- Follow established policies and procedures of Youth Services Program
- Coordinate the delivery of Youth Services direct assistance program ensuring all requirements are met, tracking to ensure that duplicate payments are not processed, ensuring that all check/purchase orders are processed in a timely manner and monitoring the budget line items
- Filling in and work with the Education advocates, culture and recreational specialist
- Ability to maintain efficient filing system
- Cash flow
Cashier/Clerk
Marine Drive Chevron
Quilceda Village, WA
11.2011 - 03.2013
- Cash handling
- Cashiering
- Excellent customer service
- Able to work 10-key
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash opening and closing cash registers and creating staff assignments
- Demonstrated that customer come first by assisting them with a sense of urgency
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Keep records and financial information confidential
- Work with Word and Excel, reporting and spreadsheets
Customer Service Representative
Quilceda Village
Tulalip, WA
06.2011 - 10.2011
- Answered multiple line phones
- Directed calls
- Customer relations
- Handled billing inquiries
- Cashier - handling money; Giving change, checks, credit/debit, as well as issuing receipts
- Written work orders for cable and internet subscribers
- Inventory of equipment and cataloging
- Addressed questions and concerns from the general public
- Maintained up-to-date and accurate program files and records
- Working with Excel, Word, Publisher
Teacher Assistant
Tulalip Tribes
Tulalip, WA
10.2009 - 04.2010
- Frequently substituted in office and classroom areas
- Redirected children to encourage safe, positive behaviors
- Served as an advocate for the children
- Assist in transitions
- Helped facilitate indoor and outdoor play, parent-teach conferences and keeping the classroom clean
- Physically and verbally interacted with children throughout the day
- Maintain daily recordkeeping
- Aided the Teacher with the children’s growth and development
- Assist with family style meal service
- Maintain a high level of ethical behavior
- Maintain a high level of confidentiality of the children and information
- Meet all required certifications and credentials
- Supported the programs philosophy and curriculum
- Uphold program and tribal policies and procedures
Customer Service Representative
Tulalip Administration
- Responsible for switchboard/telephone duties
- Assist other administrative staff with overflow work as requested
- Prepare daily and monthly correspondence as required
- Ability to maintain poise even when confronted with an irate or agitated customer
- Assist with visitors/clients with professionalism assuring that all customers have their needs met
- Maintain strict confidentiality of all information and records
- Use of excellent phone and client etiquette
- Able to multitask on a daily basis
- Ability to compose business documents and correspondence (memos, reports, emails & messages)
- Computer use with Word, Publisher, and Outlook
Education
SPORTS MEDICINE -
EVERET COMMUNITY COLLEGE
03.2023
High school diploma -
Marysville Pilchuck High School
06.2006
Degree - Early Childhood Education, child development
Edmonds Community College
Skills
- Strong organizational skills
- Effective Listening Skills
- Effective Conflict Management
- Problem-solving
- Energetic work attitude
- Cash/check deposits
- Telephone inquiries
- 10-key
- Self-directed
- Excellent communication skills
- Proficient in Technology
- Client Relationship Management
- Multi-line phone proficiency
- Administrative support
- Activity based accounting
Career Overview
Personable and responsible cashier with 3 years in retail and customer service. Solid team player with upbeat, positive attitude. Hard worker with hands on attitude. Great at multi-tasking. Highly enthusiastic customer service professional with 2 years client interface.
Timeline
Finance Assistant
Tulalip Tribes
09.2021 - Current
Property Management Assistant
Quil Ceda Village
02.2015 - 09.2021
Finance Assistant
Tulalip Tribes
09.2013 - 10.2014
Cashier/Clerk
Marine Drive Chevron
11.2011 - 03.2013
Customer Service Representative
Quilceda Village
06.2011 - 10.2011
Teacher Assistant
Tulalip Tribes
10.2009 - 04.2010
Customer Service Representative
Tulalip Administration
SPORTS MEDICINE -
EVERET COMMUNITY COLLEGE
High school diploma -
Marysville Pilchuck High School
Degree - Early Childhood Education, child development
Edmonds Community College
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