Kkatanya Martinez
Joliet,Illinois
Summary
Well-organized Dental Office Manager focused on creating strategies and business models to align with business initiatives. Systematic about keeping budget and administrative requirements in line to optimize operations. Dependable with superior work ethic and dedication to high quality of services.
Overview
5
5
years of professional experience
Work History
Office Manager
Aspen Dental
Joliet, IL
01.2021 - 06.2023
- Verified patient eligibility for specific treatments based on their dental plan coverage.
- Performed data entry into electronic health record systems for accurate claim submissions.
- Resolved billing disputes between providers and insurers, ensuring timely payments.
- Reviewed patient records and insurance information to ensure accuracy of billing.
- Monitored changes in dental coding requirements and implemented updates accordingly.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Provided guidance to staff on insurance coverage and payment options for patients.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Coordinated execution and improvement of daily dental office practices.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed payroll accurately ensuring all employees were paid on time.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protection.
- Supervised and led a team of dental hygienists, specialist, and support staff of 10.
- Increased and stimulated new patient growth by supporting sales, marketing, and promotional programs.
- Achieved revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations.
Assistant Office Manager
Aspen Dental
Orland Perk , IL
01.2019 - 01.2021
- Managed all front desk operations, including phone calls and customer service inquiries.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Ensured accurate data entry of patient information into the office management system.
- Assisted in training new employees on office policies and procedures related to dental services.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Office Manager
Imperial Plating
Chicago, IL
08.2018 - 12.2019
- Received and unpacked merchandise from vendors.
- Inspected and stocked shelves with products.
- Assisted customers in locating products on store shelves.
- Ensured proper stock rotation by following established procedures.
- Monitored expiration dates of perishable items and discarded expired items accordingly.
- Cleaned up spills and other messes on sales floor as needed.
- Collaborated with team members to complete tasks quickly and efficiently.
- Operated material-handling equipment such as pallet jacks safely.
Education
High School Diploma -
Bolingbrook High School
Bolingbrook 05-2013
Skills
- Workforce Management
- Compliance Monitoring
- Office Management
- Staff Management
- Supply Management
- Billing
- Treatment Planning
- Payment plans
- Patient Care
- HIPAA Compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office Manager
Aspen Dental
01.2021 - 06.2023
Assistant Office Manager
Aspen Dental
01.2019 - 01.2021
Assistant Office Manager
Imperial Plating
08.2018 - 12.2019
High School Diploma -
Bolingbrook High School
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