Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Dormeus

Hollywood,FL

Summary

Dynamic customer service professional with proven expertise at Bugatti Group in CRM management and record keeping. Adept at enhancing client satisfaction through effective communication and meticulous order tracking. Recognized for streamlining processes and ensuring timely delivery, contributing to a seamless customer experience. Skilled in travel coordination and appointment scheduling.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Bugatti Group
Pompano Beach, FL
01.2025 - Current
  • Provided accurate information about products and services to customers.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Documented customer interactions accurately in the company's CRM system.

Roadshow travel counselor

Commonwealth Limo
Hollywood, Florida
09.2024 - 01.2025
  • Planned travel itineraries for clients using company booking systems.
  • Coordinated transportation schedules with drivers to ensure timely pickups.
  • Communicated with clients to understand travel preferences and needs.
  • Maintained accurate records of client bookings and changes in itineraries.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.

Office Assistant

Variety Foods
Hollywood, FL
12.2023 - 09.2024
  • Assisted in scheduling appointments and maintaining office calendars.
  • Managed office supplies and inventory for efficient daily operations.
  • Provided clerical support by preparing documents and reports.
  • Organized filing systems to ensure easy access to information.
  • Contributed to team meetings by sharing insights and updates.
  • Handled incoming calls and directed inquiries to appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Education

High School Diploma -

Alonzo And Tracy Mourning High School
Miami, FL
05.2014

Associate of Arts -

Miami Dade College
Miami, FL

Skills

  • Marketing Campaigns
  • Schedule management
  • Travel arrangements
  • Document management
  • Customer service
  • CRM management
  • Travel coordination
  • Appointment scheduling
  • Record keeping
  • Call management
  • Store maintenance
  • Microsoft Office Suite
  • Order tracking
  • Payment processing

Timeline

Customer Service Representative

Bugatti Group
01.2025 - Current

Roadshow travel counselor

Commonwealth Limo
09.2024 - 01.2025

Office Assistant

Variety Foods
12.2023 - 09.2024

High School Diploma -

Alonzo And Tracy Mourning High School

Associate of Arts -

Miami Dade College

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