Summary
Overview
Work History
Skills
Websites
Timeline
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KANOE KNIGHT

Spokane,WA

Summary

Results-driven professional with over 10 years of experience in Account Management and Customer Service. Proven ability to build and maintain strong client relationships, drive revenue growth, and ensure customer satisfaction. Skilled in understanding client needs, negotiating contracts, and delivering solutions that exceed expectations. Adept at leading cross-functional teams to deliver exceptional service and support. Seeking to leverage extensive experience and leadership skills to contribute effectively to a dynamic organization.

Overview

9
9
years of professional experience

Work History

Account Manager

GBG IDology (formerly Acuant)
01.2018 - 01.2023
  • Managed portfolio of 60 clients with contracts ranging from $5K to $4.5M
  • Increased incremental revenue by $250K on $500K ARR base with 100% account retention in 2021
  • Achieved 98% account retention in 2022 by fostering customer-centric culture during GBG acquisition
  • Provided strategic insights and recommendations to C-level executives and business leaders, enhancing client relationships
  • Led quarterly business reviews and Customer Advisory Boards, generating actionable insights and improving customer satisfaction
  • Reduced issue resolution time and enhanced customer experience through cross-functional program management involving Sales, Product, Development, Professional Services, and Support teams
  • Negotiated and closed key partnership deals, boosting revenue within account portfolio.

Customer Service Representative

Smokey Point Distributing (Contract Work)
01.2018 - 12.2018
  • Processed customer load orders with 100% accuracy, ensuring seamless order entry and minimizing errors
  • Mitigated shipping delays by verifying shipping details and resolving potential issues promptly through effective customer communication
  • Improved operational efficiency by maintaining daily updates to online system, ensuring accurate information for stakeholders
  • Reduced order processing time and improved fulfillment accuracy by developing and maintaining customer-required speed sheets
  • Enhanced customer satisfaction by streamlining delivery process in collaboration with SPD staff
  • Minimized customer complaints and increased retention through proactive customer service
  • Mentored new representatives, improving team performance and collaboration.

Toner Account Manager

Pitney Bowes
01.2014 - 01.2017
  • Achieved 250% increase in annual revenue, growing from $200K to $700K within one year
  • Expanded client base by 200%, acquiring and managing additional 100 clients, totaling 150 clients
  • Strengthened existing client relationships, increasing sales volume and revenue
  • Developed strategies to identify additional client needs, boosting upsell and cross-sell opportunities
  • Acted as liaison between clients and product team, effectively resolving issues and reducing damaged item occurrences.

Skills

  • Account Management: Skilled in managing client relationships, contract negotiation, and revenue generation
  • Sales: Expertise in strategic planning, upselling, cross-selling, and forecasting
  • Customer Service: Proficient in enhancing client satisfaction, issue resolution, and proactive service delivery
  • Communication: Strong presentation, networking, and consultative selling skills
  • Project Management: Experienced in product knowledge, competitive analysis, and territory management
  • Salesforce
  • ZOHO
  • HubSpot
  • NetSuite

Timeline

Account Manager

GBG IDology (formerly Acuant)
01.2018 - 01.2023

Customer Service Representative

Smokey Point Distributing (Contract Work)
01.2018 - 12.2018

Toner Account Manager

Pitney Bowes
01.2014 - 01.2017

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KANOE KNIGHT