Kevin Koziol

• Coordinated a distributed team of 13 (8 offshore & 5 US-based) for Sales, Implementation, Development and QA, & Data Entry as the Product Owner of an integrated Ecommerce solution (SaaS) for Outdoor Power Equipment Dealers (Retail).
• Worked cross-functionally with all teams to integrate with 3 Core Systems, 2 complementary Initiatives, and 2 Content Management Systems (Shopify & WordPress).
• Fully responsible for all UI/UX Design, Pricing, Contract Terms, Negotiations, Road Map and Sprint Planning using Aha! and Azure DevOps (ADO).
• Implemented Agile methodologies & best practices with Scrum Master, Customer Inquiries, Feature Planning, Scope of Work Estimates, Bug Solutions, Webinar Trainings, Social Media Content.
• User Conference and Tradeshow Programs and Sales Enablement Materials.

• All entrepreneurial activities of a start up.
• Hired and supervised development team to build web and mobile based applications for automating Substitute scheduling at K12 schools (SaaS).
• Responsible for all marketing, sales, onboarding, customer service and administrative tasks.
• Oversight of social media marketing and making all high level decision regarding the organization.

Held various management positions in Hotel/Restaurant locations.

• Designed benefits packages for group clients of various sizes by establishing organization's needs, identifying budgetary limitations and proposing innovative methods to cut costs.

• Provided exceptional service and assistance to guests upon check-in.
• Organized staff training sessions on topics such as effective communication skills, conflict resolution techniques, time management tips.
• Increased customer service ratings through personable service.